I used to work as a Project Consultant for UFC Gym UK & Ireland. My duties encompassed the following:- Responsible for the creation of new gyms from point of conception to handover to the operational teams.- Management of tasks and project resources via the use of Project Plans.- Responsible for all project procurement and on-going supply chain management.- Stakeholder management of all involved in the construction of the new gyms.- Management of contractors working for or on behalf of UFC Gym UK.- Ensure project adheres to scope, schedule and budget.- Understand consumer and market trends to assess future product needs.- Identify and manage all risks to ensure project delivery is on time.- Regular communication with the executive committee regarding all projects.

I was a Marine Unit Manager at both the Erith Wharf and the Ridham Wharf. My duties include:- Responsible for all site H&S.- Successful operation of two Processing Plants at the individual units for raw materials.- Delivering the agreed operational target and short-term key performance indicators within the operations shift teams.- Managing the delivery of quality assurance processes across operations at the two units and working with the team to agree corrective actions where necessary.- Achieving production output at levels required to maintain stock at agreed service, quality standards and availability levels.- Incorporate policies and procedures of the company in business unit operations.- Monitor and review units project activities and ensure that they are brought to completion within scheduled period of time and budget- Provide effective management to organisation’s business activities that have to do with its strategic and financial growth- Perform efficient financial management- Responsible for training and mentoring staff; motivating them all for effective performance for the general growth of each unit and the company.- Develop and communicate the expectation levels and vision of the company to members of unit. This must of course be relevant to the company’s corporate vision and goals- Coordinate with other managers, integrating objectives and ideas for organisational growth- Providing site leadership to improve working practices and relationships involving critical internal functions in order to deliver excellent service to external customers.- Managing disciplined cost control to maintain costs within budget based on activity standards. Deliver year on year reductions in manufacturing costs.- Defect management of plant machinery and equipment as and when it may occur.- Ensuring all relevant quality management systems are in place and are being followed to ensure that all products are meeting the customers’ expectations.

I was a Plant Manager at the Northfleet Bagging Depot for Gill Aggregates. My duties include:• Planning, organising, directing and running optimum day-to-day operations whilst adhering to current legislations to exceed our customers’ expectations.• Successful operation of a bulk bagging and palletising plant for aggregates.• Oversight of all logistical planning for customer deliveries. Ensuring that all deliveries are prepared as specified by the customer, and delivered to meet the customer’s needs. Logistical planning of all loose aggregate deliveries• Delivering the agreed operational target and short-term key performance indicators within the operations shift teams.• Managing the delivery of quality assurance processes across operations at the plant and working with the team to agree corrective actions where necessary.• Achieving production output at levels required to maintain stock at agreed service, quality standards and availability levels.• Providing site leadership to improve working practices and relationships involving critical internal functions in order to deliver excellent service to external customers.• Managing disciplined cost control to maintain costs within budget based on activity standards. Deliver year on year reductions in manufacturing costs.• Performing all staff inductions and ensuring all relevant contract information is up to date and signed before allowing staff to commence work. • Defect management of plant equipment as and when it may occur.• Ensuring all relevant quality management systems are in place and are being followed to ensure that all products are meeting the customers’ expectations.• Ensuring all operatives receive the correct training and certification in order to operate specific equipment on site.• Responsible for site Health & Safety.• Ensuring Tool Box talks are performed on a regular basis and recorded appropriately.

I was a Project & Change Coordinator for Credit Operations. This encompasses the Collections, Fraud, and International departments at Vanquis Bank. My duties include; - Creating Project Plans in MS Project for the Operations Manager. Updated on a weekly basis - Use of level 0s, level 1s and key phases in Project Plans. Also ensuring there is adequate float for tasks in the plans - Weekly consolidation of Project Plans to ensure nothing has fallen behind schedule or is on a critical path. - Ensuring all Project Programmes are run in accordance with planning procedures. - Producing project status reports and experience of presenting to senior management. - Working with project teams to optimise and refine the project programmes. - Developing project programmes for review by all key stakeholders so that they can be agreed. - Working with project teams to ensure plans are executed to schedule and budget. - Assisting project teams in completing projects - Coordinating relevant project teams in completing aspects of a project. - Experience of Project completion and handover to clients. - Project Management skills (project leadership, pre-initiation, initiation, execution and control) for small to medium sized projects. - Ensuring projects are running to PRINCE2 principles. - Managing risks, actions, issues and dependencies for projects (Via use of RAID logs) - Working on contract negotiations to ensure the contract is as favourable to the business as can be. - Creating business cases/tender documents for different areas of a business. - Gathering and documenting all departmental requirements to create a Business Requirements Document for different projects - including contract requirements, timeframes, scope of projects and any major constraints that could hinder a project. . - Creating MS Visio process flows to document all new changes to current processes (including use of swim lanes).

I was a Specialist for both the First Party Fraud Team and the Disputes Team in the Fraud Investigations Department. My duties included ensuring targets are being met by the Agents in both Teams as well as ensuring the work performed by agents was to an exceptionally high standard. I was also working on a number of Projects for both Teams to improve upon the processes in the department so that both teams are working efficiently. I also played an important role dealing with complex customer complaints and queries.