Developed the adoptions team from inception increasing adoptions by 80% over the past fiscal year.Outreach and fostered relationships with large hospital systems to ensure 26Health’s name is the first contact for new birth mothers within hospital systems. Worked closely with Human Resources to implement HRIS systems increasing employee satisfaction and retention rates.Empowered the behavioral health team to create and facilitate support groups focused on family planning, racial inequality, and substance abuse built around our target LGBTQIA patients and community.Planned and coordinated various HRSA-FQHCLA procedures in preparation for application and designation.Developed new hire training with a focus on best practices for documentation and onboarding within the organization’s EMR system.Recruit and train behavioral health staff and other non-provider personnel including allocation of responsibilities and office space.Systemically developed relationships with strategic partners across the community increasing the intellectual footprint of the organization.Assess staff performance and provide coaching and guidance to ensure maximum efficiency within the department.Ensure a smooth and adequate flow of information within the company to facilitate other business operations.Manage schedules and deadlines in accordance with FQHCLA guidelines.Monitor costs and expenses to assist in budget preparation.Ensure operations adhere to policies and regulations.

Reporting to the COO, developed and fostered client relationships with major pharmaceutical companies by restructuring communication protocolsProvide budget analysis, resource planning, and coordination of project activities between the client and organizationServe as a mediator for internal resource or software issues and resolve conflicting priorities for members of cross-functional teams focused on the delivery of the solution to clientsActively managed project completion from initiation through deployment and transition, responding to client issues and concerns as needed while meeting targeted revenue and cost projectionsProactively involved in business development efforts as required, including proposal generation, sales presentation generation and reviewing and contributing to the creation of statement of workWorked with all stakeholders to rapidly develop multi-prong implementation project plansSuccessfully implemented the various project phases, including planning, IT build, UAT, and system roll outCollaborated with clients to drive a current state assessment, gap analysis, and remediation phase for projects

Worked closely with C-level staff to create social media marketing strategy personifying products, reinvigorating brand presence and capturing the attention of younger followersreated onboarding training program for national franchise partners, streamlining efficiency from date of hire to active scheduleCo-developed online training strategy, allowing corporate to monitor safe serve credentialing in real time by regionCreated compliance checklist that mimicked the Health Departments strict guidelines; as a result the region surpassed health scores for the third quarterDeveloped employee retention plan focused on praise versus monetary incentives and tested this program in South Florida increasing retention in the region by 20% over a three month period

Supervised group of clinicians on the development of clinical user interface focused on patient treatment adherence and mortality rates Developed and maintained multi-million-dollar client relationships with exemplary customer service techniques and relationship building skills, resulting in client service extensionIntroduction of quality control practices, promoting efficiency and communications; leading to increased turnaround times and customer satisfaction levels by 40%Responsible for vetting, purchase, and implementation of clinical software systemsWork closely with executive management to plan lean quarterly production goals and services, streaming the data production line over the past two quartersResponsible for premier account projects, ensuring completion according to scope, timelines, and budget guidelines

Successfully managed a staff of up to 60 resources across 20 locations throughout the state of Florida, responsible for clinics P&L, hiring, training, negotiation of insurance contracts and billing servicesPositioned a Patient Service Liaison at each location for follow up on patient visits and concerns thereby increasing patient retention by 50% across the regionDelivered side-by-side training on dental scheduling and intake software systemsMarketing oversight with regards to social media per location

Evaluated potential talent for cross-functional teams, assisted in candidate selection, screening and hireIncreased client comprehension by moving all training materials to an on-line format, permitting the implementation team to focus on technical concerns and client questionsDesigned implementation plan for Account Executives, increasing comprehension and easing the transition from a lead to clientAutomated the credentialing process, enabling and ensuring clients complete on-line session training and uphold contractual agreementsIncreased offshore team productivity 50% by initiating Software Development Life Cycle (SDLC) process, bridging follow-up and communication gaps

Successfully implemented a $2M EHR/PM upgrade, on time and within budgetLaunched multiple specialties on time, resulting in over 300 integrated care users live and proficientWorked closely with clinicians on multiple specialty development strategies including Cardiology, Internal Medicine, Behavioral Health and HIV treatment and services Creating an on-site consultation feedback process improving quality of training and deployment by 40%Conducted systematic gap analysis for new and existing customers to ensure quality and functionality of Nextgen systemsImplemented tools that supported requirements of meaningful use, workflows, and financial improvement Supported and maintained the NextGen EPM/EHR application as well as upgrades and enhancements of application to newer versionsSuccessfully lead initiatives and projects such as RFP process, Clinical Advisory Board for workflows, training processes, manual development, complete workflow analysis etc.Participated in build, design, and Integration as well as validation of the NextGen system as per the needs of the practicesSuccessfully guided all physicians to meet the phases of meaningful use

Instructed trainers and administrators in workflow procedures to maximum return on time and resourcesSignificantly increased awareness of the company's products nationwide by developing an enhanced implementation plan for the continuum of care software packageManaged training and implementation team with emphasis on hiring, performance strategies, and development to enhance clinician effectiveness and competencyResponsible for the department P&L, driving efficiency across the department