Manny Gamez Email & Phone Number

Bedford, Tx, Us

United States

Manage the client implementation process. Develop and maintain effective, proactive relationships and communications with clients and ADP departments/associates to contribute to a successful overall client experience. Maintain milestones and project status in ADP Project Management Applications. Manage implementations for Enhanced/Enterprise Etime by working with the client to implement solutions that directly impact the entire client organization. Analyze existing client systems, interface requirements, operational needs, etc. in order to counsel client in the functional system design and/or system configurations and/or product adaptation of client's needs. Determine optimal conversion methodology; then document and delegate the accurate and timely conversion of client's data to the Data Conversion Services team. Consult with Client to develop customized training to meet Client needs. Recommend product and service changes to further business development and optimize client satisfaction.

Richardson, Texas, United States

Interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design. I work on Kronos WFC & WFD implementation with functional expertise in Timekeeping, Accruals & Leave, Activities, Attendance, Scheduling modules, Dell Boomi and Workforce Integration Manager. Have extensive client interactions involving detailed discussions on functional and technical requirements and providing solutions from a domain and product perspective.

El Paso, Texas Area

Main purpose is to manage the client implementation for ADP eTime 5.1-8.1.4/Kronos WFC 6.0 - 8.1.4... Develop and maintain effective, proactive relationships and communications with clients and ADP departments/associates to contribute to a successful overall client experience. Conduct project initiation activities. Establish and manage activities towards project milestones independently and/or in conjunction with Project Manager. Communicate continuously with clients and ADP Project Managers regarding project status as necessary to ensure all assigned tasks are completed according to schedule.

El Paso, Texas Area

Support ADP Enterprise Etime. Provide technical support to clients regarding product, hardware, software and operating system issues via phone or remote access for all supported applications or products. Analyze client issues and effectively troubleshoot, replicate and develops workarounds for client issues. Documents and communicate the results to the client and/or Corporate Development. Provides complex technical expertise for industry standard database applications, ie MS Access, Oracle, mySQL, MS SQL Server, etc. Enterprise Etime versions 6.0, 6.1, 6.2, 7.0, 8.0. Kronos WFC 6.0 - 8.1.4, Workforce Now versions 2.0, 11,12,13,14.

Primary responsibility in this role was to answer, support, and resolve any questions or issues the client might have had utilizing all resources available, while offering superior customer satisfaction to ADP clients. I provided computing and networking assistance and solutions to nearly 25,000 auto, truck, motorcycle, marine and recreational vehicle dealers throughout the United States, Canada, Asia, China, Europe and the Middle East. I communicated with automobile dealership clients via the telephone or email. I was responsible for ensuring timely responses to clients, problem recognition, research issues and resolutions of issues. I had to retain and apply technical knowledge to a variety of questions/problems called in by our clients and to use troubleshooting skills to resolve issues in a timely manner. I used outstanding customer service skills to negotiate priorities and callback expectations in order to exceed the client's need. My Department was Networking/Systems which supports: Systems, Servers, Hardware, DCS, DSDA, PC, and Networking.

El Paso, Texas Area

Primary responsibility in this role was to answer, support, and resolve any questions or issues the client might have had utilizing all resources available, while offering superior customer satisfaction to ADP clients. I provided computing and networking assistance and solutions to nearly 25,000 auto, truck, motorcycle, marine and recreational vehicle dealers throughout the United States, Canada, Asia, China, Europe and the Middle East. I communicated with automobile dealership clients via the telephone or email. I was responsible for ensuring timely responses to clients, problem recognition, research issues and resolutions of issues. I had to retain and apply technical knowledge to a variety of questions/problems called in by our clients and to use troubleshooting skills to resolve issues in a timely manner. I used outstanding customer service skills to negotiate priorities and callback expectations in order to exceed the client's need. My Department was Networking/Systems which supports: Systems, Servers, Hardware, DCS, DSDA, PC, and Networking.

Santa Teresa, New Mexico

Send PCN Notifications to select customers as directed by Product Management. Reprints of any type IE: Invoices, Packing Sips etc. Pricing and Availability-specific to products that is salable in SAP or CTO capable only. Order Status and Tracking. First Expedite, Literature Requests, Drawing/Spec Sheets, Research Freight Dispute-actual, Credit Card Orders for Direct Customers, Enter orders. Send new PO received via email to Order Entry. Assign Change Orders to Account Specialist, Run quote report-check your individual quotes from 10K-25K. Follow up with customer or Sales team and close accordingly. Review and prioritize initial phone calls and interactions. Complete calls and close interactions where possible or assign to responsible group for follow up.

El Paso, Texas Area

Assist customers with registration, email creation, DSL physical line signal testing, modem/filter set-up. Assist customers with email, browser, and modem troubleshooting. Interact with other departments to resolve customer issues or provide additional services.

El Paso, Texas Area

Responsible for all voice Telecommunications requirements. Maintain and perform administration of Nortel Meridian PBXs, Nortel Symposium Express Call Center, Nortel Meridian Mail, and Cisco Call Manager VoIP technologies. Execute daily moves, adding and changing of the voice telecommunications systems, coordinated and participated in problem resolutions for existing systems and ongoing development work. Ensure standards and procedures are adhered to and followed for documentation, archiving, and recovery.

Bachelor’S Degree, Public Relations, Advertising, And Applied Communication

Associate Of Arts (A.A.), Public Relations, Advertising, And Applied Communication

Associate Of Arts And Sciences - Aas, Information Technology