Steering the technology vision at TravelWifi, I drive innovation across product development, go-to-market strategies, and scalable infrastructure. My leadership has delivered rapid business growth and advanced global expansion, transforming customer experiences and operational efficiencies. Key achievements include:*Revamped IT in 90 days by implementing a strategic overhaul, exceeding all business deliverables and setting a new operational standard.*Launched a multilingual mobile app with 24/7 support, consolidating global websites and leveraging AI to enhance customer interactions, driving better engagement and faster issue resolution.*Led cloud migration, improving system reliability, reducing downtime, and cutting response times significantly.*Boosted revenue by 18% per month through accelerated product launches and a custom-built product platform.*Deployed a global system in under 4 weeks, driving an additional $1M in monthly sales and increasing operational scalability.*Increased foot traffic by 35% by implementing Buy Online/Pickup in Store functionality, improving the retail experience.*Scaled B2B business by 200% with a self-service platform, expanding our customer base and delivering a seamless business solution.*Enhanced operational resilience by upgrading POS systems to cloud-based infrastructure, ensuring continuous uptime and responsiveness to customer needs.*Launched an eSIM solution that generated a 64% profit in its first month, reshaping our product portfolio and driving market demand.*Pioneered Grab&Go hotspot devices, integrating IoT into our SaaS platform to offer an innovative solution for travelers.*Deployed digital kiosks at major airport locations, attracting new customers and driving mobile device product sales on the go.*Optimized supply chain logistics, improving inventory visibility and customer order fulfillment through AI-powered Smart Shipping rules.

As Global Head of IT at PROS, I spearheaded a comprehensive enterprise IT transformation, driving innovation, compliance, and cost-efficiency while leading a diverse team of 7 direct and 29 indirect reports. My leadership produced tangible results in operational reliability, financial savings, and talent development. Key achievements include:*Architected an Azure hybrid cloud and disaster recovery solution, ensuring business continuity for Houston’s main data center and safeguarding against system outages.*Achieved full compliance with SOX, SOCII, and ISO27001 in 90 days by automating 90% of controls and implementing a pre-audit monthly process, ensuring audit readiness and governance excellence.*Revitalized the IT talent pool by partnering with HR to develop a comprehensive hiring and career development plan, achieving 100% retention over 3 years, promoting 3 team members to leadership roles, and reducing external resource costs by 90%.*Led a technology overhaul that virtualized 60% of systems, migrated mission-critical applications to Microsoft Azure, and reduced the datacenter footprint by 70%, slashing operational costs by 50% and eliminating daily outages.*Secured $180K in annual savings by consolidating vendors and optimizing service utilization, driving transparency and financial oversight.*Elevated service excellence by implementing Helpdesk SLAs, improving same-day ticket resolution by 35% within the first 3 months.*Optimized resources by introducing a server request process that reclaimed 80% of over-allocated hardware in 90 days.*Transformed global VPLS architecture into Site-to-Site VPN, achieving $450K in annual cost savings while enhancing network efficiency and security.My leadership resulted in a significant turnaround for enterprise IT, delivering enhanced operational efficiency, stringent compliance, and measurable financial savings

Strategic IT Leader | Turning Challenges into Success StoriesIn my role overseeing IT across corporate, office, and restaurant systems, I've managed applications, data centers, servers, PCI compliance, IT security, and telecom. With a team of 4 direct and 16 indirect reports, I've consistently delivered impactful results and transformed challenges into success stories:Team Transformation: I revitalized an underperforming IT team, mitigating its negative impact on daily business operations. Through a collaborative effort with HR, we implemented a hiring and retention plan that resulted in zero turnover and team growth within the first year.Infrastructure Revolution: I crafted a 3-year infrastructure roadmap addressing pain points and enhancing system stability. By migrating critical applications to Microsoft Azure, we achieved 24/7/365 support and reduced data center costs by 40%, while boosting sales by 60%.Network Excellence: I designed a new network infrastructure for the primary data center, ensuring high availability for stores and employees. Leveraging incident response automation, capacity planning, and forecasting, we maintained an impressive 99.95% uptime.Asset Management Mastery: I introduced an asset management system and processes that tagged and recorded 70% of assets and reduced asset loss to zero within 8 months, significantly improving control over company assets.Payment Perfection: I addressed a critical issue by implementing a backup GSM solution across all restaurants, eliminating downtime in processing credit card payments. This strategic move reduced global average daily losses from $12K-$15K to $2K-$5K and yielded $15K in annual savings.Connectivity Enhancement: I resolved unstable connections between restaurants and the head office, resulting in annual savings of $185K by transitioning from Site-to-Site VPN to Cloud VPN.

Sr. Global Manager, IT Infrastructure and Operations: Championing Next-Gen Digital Ecosystems & IT Excellence Across LATAMKey Achievements:Enterprise Digital Strategy: Orchestrated IT paradigm shifts for 50+ LATAM hubs, leveraging cutting-edge cloud solutions and infrastructural innovations.Agile Operations: Rapidly scaled a global ops cadre in 6 months, exceeding SLAs and embracing DevOps methodologies for seamless delivery.Strategic Tech Partnerships: Forged alliances with industry behemoths like Cisco and HP, driving digital procurement optimization and ROI enhancement.M&A Synergies: Pioneered strategic M&A blueprints, expanding corporate presence in the LATAM digital landscape.Resilient Data Architectures: Spearheaded robust data backup, migration, and disaster recovery initiatives, capitalizing on multi-regional redundancy and geo-replication techniques.Fiscal Tech Innovations: Achieved $5M+ savings over 3 years, leveraging data center virtualization, next-gen connectivity paradigms, and unified comms platforms.Tech Talent Cultivation: Mentored a cohort of 48 IT mavens, instilling a culture of continuous learning, innovation, and cross-functional collaboration.

As the Manager of IT Infrastructure & Operations at Netsurion, my leadership was characterized by driving operational efficiency, fostering innovation, and emphasizing both cost savings and revenue growth. With a deep understanding of IT strategy, cloud solutions, and enterprise architecture, I consistently aimed for excellence in IT operations and service delivery.Responsibilities & Achievements:Infrastructure Management: Oversaw the end-to-end IT infrastructure, ensuring high availability, performance, and scalability of networks, servers, and workstations.Budget Oversight: Managed CAPEX/OPEX, aligning with strategic IT goals and reporting directly to the CTO, demonstrating acute financial acumen in IT operations.Vendor Relations & Procurement: Spearheaded vendor management, driving competitive pricing, and optimizing IT procurement processes, leading to enhanced sales and profitability.Virtualization & Cost Efficiency: Led the transition to VMWare virtualization, achieving an 80% reduction in operational costs and underscoring the importance of modernizing legacy systems.Network Architecture: Orchestrated the design and rollout of diverse network solutions, including routers, VPNs, and advanced web filtering systems, ensuring robustness and security.Cybersecurity & Risk Management: Prioritized data protection, instituting regular security scans for web applications, leveraging best practices in cybersecurity.Innovation in IT Operations: Rolled out next-gen solutions, emphasizing cloud computing, system redundancy, and streamlined IT operations.Team Leadership & Operations Management: Led and mentored a cross-functional team of 3 direct and 6 indirect reports, emphasizing IT best practices, continuous learning, and operational excellence.