Manuel Mayor work email
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Manuel Mayor personal email
Seasoned hotel portfolio (multi-property) General Manager with excellent, market leading, property performance results. Experienced in focused service, full service and luxury properties of all sizes. Also experienced in event management, professional writing and in the multi-family industry.
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Managing PartnerRed Llama CoffeeMiami Beach, Fl, Us
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General ManagerBlue Suede Hospitality Group Aug 2024 - PresentGeneral Manager of Blue Suede Hospitality Group's Miami portfolio, consisting of five buildings operated as three boutique hotels. -
General ManagerInnvest Fl Sep 2022 - Aug 2024Home2 Suites-Hilton QA inspection scored in the 'Outstanding' category for 2024.-Recipient of Hilton's 'Brighter Together Award' for Q4 2023. Property ranked in the top 6 out of the 610, Home2 branded properties in the U.S., Canada and Latin America.-Recipient of Hilton's 'Brighter Together Award' for Q4 2022. Property ranked in the top 5 out of 500+ Home2 branded properties in the U.S., Canada and Latin America; Based on overall guest experience metrics.-Ranked 1st in Problem Incidence out of all 5,812 Hilton branded properties in the Americas for January 2024, with zero problems reported for the month by guests.
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Assistant Property ManagerMorgan Properties Oct 2020 - Sep 2022King Of Prussia, Pa, Us-Supervised the daily operations of resident services, leasing and maintenance of a 400-unit apartment community with 7 full-time team members and multiple contracted workers.-Managed rent collection through pandemic difficulties by learning the Virginia Housing grant process, acting as advisor and advocate for residents that qualified for the program.-Collected $750,000 in rental assistance funds in 2021, to the benefit of residents and the landlord company.-Property ranked #4 in rental assistance collected in a company portfolio of 348 communities. -
Rent Collection ManagerMorgan Properties Apr 2020 - Oct 2020King Of Prussia, Pa, Us-Mitigated delinquency issues during pandemic, helping resident retention at a 991-unit property. -Successfully secured an average of $65,000 per month in rent assistance funds from various organizations during pandemic for a 991-unit apartment community. -
BookkeeperMorgan Properties Jan 2019 - Mar 2020King Of Prussia, Pa, Us-Tasked with improving rent collection efforts and bookkeeping of resident ledgers -Improved rent collections from 94% in January to 97% by March and 98% by June 2019 -Reviewed resident ledgers, corrected longstanding hanging balances and established improved communications with residents -Established methodical processes in order to streamline collections and minimize errors -
Leasing ProfessionalMorgan Properties Oct 2018 - Dec 2018King Of Prussia, Pa, Us-Learned the leasing process and executed above expectations until promoted to next role -
Front Office ManagerEmbassy Suites Tyson'S Corner Jan 2018 - Sep 2018-Tasked with improving service scores during and after $15 million renovation-Improved Front Office scores from mid 20's to upper 70's during tenure-Manager On Duty responsibilities over entire property several times a week-Lead in dealing with service recovery issues due to major construction work -Revamped Front Office team with the addition of more experienced agents-Strengthened staff accountability by enforcing disciplinary action procedures-Maintained operations during renovation-related water, A/C, elevator and power outages
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Founding PrincipalMusicmoves Nov 2012 - Jan 2018Concert promotion, production and investment.MusicMoves LLC formerly known as "The M List" is involved in the production & marketing of small-to-medium capacity events. This could range from 100 to 2,000 attendees. -
Assistant General ManagerHampton By Hilton Nov 2015 - May 2017Mclean, Virginia, Us-Managed guest service, housekeeping, F&B and maintenance staff-Maintained market leading service scores-Set rate strategy and adjusted to demand in order to maximize RevPar-Ranked in the top performing 10% of the Hampton brand-Ranked 1st by guests on TripAdvisor out of 61 hotels in the Pensacola market-Passed Quality Assessment Inspection with a 96.80% "Outstanding" score-Received "Circle of Excellence Award 2016" from Hilton -
Guest Service SupervisorHilton Hotels & Resorts Aug 2015 - Nov 2015Mclean, Virginia, Us-In charge of the guest arrival experience at Pensacola's Premier beach property.-Managed evening guest service and housekeeping staff -
General PartnerDc Brand Events May 2014 - Dec 2014DC Brand Events owns and operates the MusicMoves & Pisco Ambassadors brands. Under these brands we are able to provide event planning & promotion, as well as product marketing & sales. Together, these two operations complement each other to the benefit of both, our MusicMoves and Pisco Ambassadors' clients.
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Product RepresentativePisco Ambassadors Apr 2014 - Dec 2014Representing the Peruvian Pisco brands Sol de Ica and Picasso. Also, the Pisco Sour Mix brand, El Abuelo. Currently in Washington D.C. and Maryland.-Plan and execute Pisco tasting events at area venues.-Place Pisco products at area bars and nightclubs.-Promote & educate area consumers about Pisco to ensure growing local market sales.
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Writer / Event Marketing & Logistics (Part-Time)Kesta Happening Jun 2011 - Dec 2014-Restaurant & event writer for Kesta Happening Magazine -Assisted in marketing and logistics for Kesta Happening special events and concertsNotable experience:-Interviewed UFC Bantamweight Champ Dominick Cruz-Interviewed 3-time Latin Grammy winner Gianmarco -
Front Office ManagerResidence Inn Jul 2011 - Apr 2013Us-Oversaw performance of guest service and night audit staff-Managed hotel room inventory using Fosse & Marsha-Managed all property cash flow-Processed front office payroll using ADP Timesaver-Led hotel morning huddle-Directly assisted General Manager with hotel operations-Increased service scores to match brand average for first time in property history-Assisted with budget planning-Front Office Manager certificate from Marriott's ConnectU. - Atlanta, GA 2011107 room, focused service property. -
OwnerThe M List Sep 2008 - Nov 2012Venue and special event promotions.
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Accounting ManagerHoliday Inn Rosslyn 2007 - 2010-Responsible for Accounts Receivable and Accounts Payable-Directly managed accounting and night audit staff-Finalized payroll for entire property-Took inventory of F&B requisitions to ensure proper controls-Reported figures to General Manager daily and corporate office monthly -
Guest Services ManagerL'Enfant Plaza Hotel 2006 - 2007-Responsible for front office, PBX and valet staff-Managed team of up to 25 staff members-Improved communications between front office, sales and housekeeping in order to resolve lingering operational issues.-Trained in all departments-Fostered team spirit with a personal touch-Participated in weekend MOD program370 room - 4 diamond hotel.
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Manager On DutyHoliday Inn Rosslyn 2001 - 2006Responsible for front officeReplaced outdated checklists & procedures in order to improve performancePut in place use of special codes in order to properly keep track of guest requestsImplemented complaint tracking to be analyzed at end of monthAnswered to Intercontinental Hotel Group customer care cases307 room, full service hotel.
Manuel Mayor Skills
Frequently Asked Questions about Manuel Mayor
What company does Manuel Mayor work for?
Manuel Mayor works for Red Llama Coffee
What is Manuel Mayor's role at the current company?
Manuel Mayor's current role is Managing Partner.
What is Manuel Mayor's email address?
Manuel Mayor's email address is mm****@****ies.com
What skills is Manuel Mayor known for?
Manuel Mayor has skills like Event Planning, Marketing, Event Management, Hospitality, Hotels, Customer Service, Payroll, Food And Beverage, Hotel Management, Budgets, Parties, Front Office.
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