Manuel Mendoza Email & Phone Number

El Salvador

●Remotely troubleshoot issues relating to computer hardware and software (typically Mac OS, Windows10, Google G-Suite, Dropbox, etc.)●Troubleshoot hardware & accurately determine fixes for Mac and PC devices●MDM initial Configuration through JAMF and KASEYA as well as ●troubleshooting in MDM, policies,configurations and Exceptions.●VPN configurations and troubleshootings with the most known companies, OKTA, Meraki, P81,OpenVPN & Ubiquity.●AD Configurations, user creation, files, printers deployments. GPO Policies, Microsoft Azure AD.

El Salvador

Assisting customers and company IT to identify network issues with HTTP, TCP, UDP Protocols with agreat emphasis in Technical Support mentality● Deployment of iOS and Android Management through Google Cloud Support EMM and AppleBusiness Manager.● Deployment of Chrome OS Devices with a Microsoft Active Directory and Kerberos.● Policies Configuration through OMA URI Policies through GPO via Active Directory for Chrome OSdevices.● SSO Deployment through Okta, OneLogin, Microsoft Azure and Google Chrome OS and Apple MacDevices.● Receiving inbound calls to Troubleshoot website upload issues with CSV files with ADP Configurationand HRIS Management

El Salvador

●Receiving inbound calls and emails of current customers and assisting them with the initialconfiguration of G Suite Business through DNS Access, GoDaddy Configuration, Cpanel,Plesk, Bluehost Etc.● Assisting customers and company IT’s to configure the initial mail servers through DNS, andalso troubleshoot DNS errors, IMAP errors, SMTP Errors and advising on the solution andfuture prevention issues techniques by providing proper configuration.● Go above and beyond for customers with Non Core Services of Google such as GoogleBlogger, YouTube, Google My Business, Google Sites on their proper configuration toconnect them with Google through DNS configuration and uploading of their Website,Online Store, Blog or videos to be linked to their website.

El Salvador

●Security and Onboard Service on flights Avianca INTL. Europe, North America, Central America, South America, ●Lead Passengers in case of emergency and give first aid to passengers if necessary. ●Deliver outstanding Service while on flight.

El Salvador

● Responsible for the supervision, Sony training team Audio and Electronics department● Monitor customer satisfaction levels, performance levels on each agent and Technical SupportService● Development of Metrics, Graphics and Studies, Daily, Weekly and Monthly Base-Level on agentperformance to create action plans for everyone.● Responsible for technical assistance via phone to the account SONY PORTABLE ELECTRONICS● Radio Configuration for Car Audio Electronics● Bluetooth Configuration with Portable Electronics● GPS SONY NAVI Troubleshooting configuration