Responsible for managing IT services for 12 different client accounts, ranging in size from medium to small.Worked with Sales, Support, and Engineering team to make sure client needs were met.Worked with Billing to rightsize client contracts and adjust invoicing for time and subscriptions. Created quarterly business reviews to highlight critical areas of the client’s IT environment that require improvement as well as progress made over the last 90 days.Maintained awareness of… Show more Responsible for managing IT services for 12 different client accounts, ranging in size from medium to small.Worked with Sales, Support, and Engineering team to make sure client needs were met.Worked with Billing to rightsize client contracts and adjust invoicing for time and subscriptions. Created quarterly business reviews to highlight critical areas of the client’s IT environment that require improvement as well as progress made over the last 90 days.Maintained awareness of the customer’s SLA and support efforts to stay within the boundaries of the SLA.Maintained and updated knowledge of Proxios’ contractual obligations to the client.Acted as a subject matter expert for client projects by understanding each client’s environment.Worked to proactively identify potential client issues prior to occurrence through continual process improvements. Show less

“Atlantic leverages industry-leading technology and people to identify and implement innovative solutions that enable customers to enhance productivity while managing costs.Atlantic is a Managed Services Provider helping over 20,000 organizations with the following:”• Managed IT Services • Managed Print Services • Document Management• IT Support• Printers & Copiers

Provide phone and email customer support to a wide range of businesses in the market for automated filing software. As well as provide custom XML script to run such software catered to clients individual needs.

Provide phone and email customer support to a wide range of businesses in the market for pdf form compression and filing software. As well as provide custom XML script to run such software catered to clients individual needs.

Actively helped customers find what computer or tablet best suited their desires and budget, while also insuring that they left with a complete solution to their computer needs. Delivered exceptional customer service to all who walked into the store.

Secured the property by conducting 24 hour surveillance, acted as a school reference and aid to students, as well as a first hand conduct enforcer, wrote daily and weekly reports of events that happened while on duty, contributed time to office duties every week, of which included filing, copying, answering phone calls, manning of front desk. Hosted multiple programs for students on campus both education and fun.

Shadowed doctors and assisted in any way possible in order to learn more about the medical professions. Researched the drug Resveratrol and the commonalities in the ER.