Manny Ponce Email & Phone Number

San Francisco, Ca, Us

New York, Ny, Us

Oversaw maintenance and wind down of Obscura Digital service contracts after The Madison Square Garden Company acquisition. Gathered and created documentation to close out contracts, and mastered technical and non-technical support details to maintain remaining contracts.• Reduced hours required by software and hardware teams for contract support approximately 80% by taking over daily / weekly “pre-flight checks” for performances, acting as 1st level support in debugging hardware and software issues, and operating as both communications conduit and buffer between customers and internal engineering teams.• Led 24/7 on-call support for large scale video installations including Art on the MART in Chicago and The Dallas Cowboys / AT&T Stadium. Both reporting these years as the “smoothest, most trouble free years of the contract”.• Increased customer satisfaction, reliability, and uptime with every client and with every contract, and converted least satisfied customer to highly satisfied customer. Accomplished via automation of support tasks, identifying and closing bugs, and training customer to perform self-service tasks.• Supervised scheduling, service, and operation of 2 large scale internal test sites used for development of MSG Sphere, including video sphere powered by 8 laser projectors and outdoor concert scale LED video wall.• Started and led company book club (we read 'Debugging Teams') with about 40 people participating between MSG Ventures New York and San Francisco offices. Leading to improving meeting culture and efficiency of communications.

San Mateo, Ca, Us

Jaunt created a 360 / 3D VR camera, a VR stitching / transcoding / distribution / playback pipeline, and an AR volumetric capture and playback system. Served as highest level of support for Network, Linux, macOS, and Windows, and secondary support for AWS / EC2 / VPC / Route53 services.• Oversaw WAN / LAN / VPN network infrastructure, including Firewalls, WiFi, remote VPN and site to site VPNs.• Maintained G-Suite, Atlassian JIRA / Confluence, Zoom, Slack, JAMF, Sophos, Office 365, and Adobe Creative Cloud services.• Managed Cisco UCS and Ring Central VoIP systems in San Mateo, Santa Monica, and New York offices.• Cared for physical/virtual servers, render nodes, and NAS/Backup systems in HQ and Studio offices.• Executed hardware and software purchasing / tracking / deployment, and customer assistance.• Supervised and executed Employee on-boarding and off-boarding IT related activities.

New York, New York, Us

Zeta Global is customer lifecycle management marketing company. Part of the San Mateo team who managed the Zeta Actions data centers and AWS infrastructure and services. My emphasis was supporting the MySQL / RDS services.• Consolidated two Bay Area data centers into one, including un-racking, transportation, and re-racking of servers.• Migrated multiple servers and DBs to AWS EC2 and RDS instances and created a RDS to co-lo MySQL replication chain.• Owned all physical / virtual servers, network hardware, and mass storage systems in consolidated co location facility.• Oversaw wired and WiFi network in San Mateo office, wired network in co-lo, VPN connections between San Mateo office and co-lo, and Direct Connect link between co-lo and AWS.

Victoria, British Columbia, Ca

Hired as 2nd Systems Engineer at Facebook / Mobile game developer KIXEYE when company was less than 80 people in size. During my time, both company and active user base grew by more than 400%, with revenue growing at a similar pace.• Provided day to day management and 24/7 on-call support of systems running all KIXEYE games and customer facing services, as well as internal monitoring, user analytics, logging, backups, etc. Was SRE lead on highest grossing games.• Promoted from SysAdmin to DevOps to work more closely with game teams and act as conduit between developers, product teams, and systems teams. Developed and led "intro to KIXEYE infrastructure" sessions for new employees.

Served as the sole systems / network administrator supporting Game Theory's dozens of online and mobile marketing, user acquisition, and entertainment products and services, while providing internal IT support for the San Franciso office.• Owned 24/7 on call support for the ~250 Linux based servers, and VMs in multiple Illinois and California data centers, and AWS EC2 instances. Enhanced and expanded monitoring services for critical hardware and services.• Administered all of Game Theory's internal IT services including Windows 2008 Servers and hosted Exchange / BES.• Performed all end user, laptop, desktop, printer, network and software support for San Francisco office.

Germany, De

Part of the US Ops team supporting PC based MMORPG and RTS games. Collaborated with the overseas developers who did game coding, as well as partnering with the in house producers and GM teams who provided day to day end user support.• Conducted day to day and 24/7 on-call support for hundreds of Linux and Windows 2003 servers running multiple games housed in multiple global data centers. Enhanced and expanded monitoring systems for critical hardware and services.• Collaborated with developer teams for Aeria Games Website, registration and billing functions. Member of team managing internal IT resources and assisting end users. Operated as investigation lead in security incidents.• Executed weekly patching and maintenance of assigned games, including Hello Kitty Online.

San Jose, California, Us

Member of the 24/7 pager rotation team covering the IT-Ops services, and later the BC-Ops services. As the IT-Ops and BC- Ops groups merged, I was first to carry and successfully support the “dual duty” pager for *ALL* the IT and BC services.• Started as a Senior Windows Admin in IT-Ops maintaining the Active Directory and Exchange / Goodlink / BES services, as well as in house built IIS / ASP / NET / SQL based CRM and Billing apps.• Recruited into Broadcast Center Operations as a Senior Linux Admin deploying and troubleshooting highly customized, in house developed, Redhat based TiVo Service software using Apache, Tomcat, MySQL, XMPP, and other open source tools.• Administered Aruba WiFi network, Kazeon E-Discovery Search, E*Trade Equity Edge, and Verint Voice Survey systems.

At this K-12 school district I had one full time technician who reported to me. We coordinated efforts with teachers and volunteers to provide technical support district wide. I also served on the District E-Rate and construction committees.• Served as highest point of escalation for all areas of computer, network, phone and other technical support for a K-12 school district with approximately 3500 students, 400 employees, and 800 computers.• Administered District LAN / WAN / Firewall, Content Filter, SAMBA File and Print servers, PBX Phone / Voice Mail systems, cafeteria Point Of Sale systems, District Email and Website. Also setup monitoring and alerting for hardware and services.• Created images for student labs, library and classroom machines, insuring safe, consistent student experiences.

Bedford Micro was a small retail computer store and value added reseller founded by a long time friend and co worker of mine. I left when the company focus shifted from consulting and value added reseller sales to e-waste recycling.• Delivered technical consulting services to clients as well as assisting in all aspects of daily operations.• Operated retail store, managed in house systems, and all other things in running a small business.• Mentored, trained, and developed technical and operational staff, increasing productivity.

Sole systems / network administrator at a Biometric Payment (fingerprint) hardware and software development company.• Owned day to day management and 24/7 on-call support for the Windows and Linux based servers, desktops, printers, network, phones, etc. Setup monitoring and alerting for critical internal and external infrastructure resources.• Collaborated with the Director of Operations and Engineering leads in design, purchase, build out, and maintenance of Data Center, test, staging, and production environments. Setup hardware and service monitoring and alerting.• Piloted and performed as enrollment staff at deployments of Biometric Payment System at McDonald's and Thriftway.

Emeryville, California, Us

Was responsible for integrating Windows environments with Macintosh and Unix environments, and provided some end user and server support for Macintosh and Unix environments. Owned 24/7 on-call support for critical Windows systems.• Acted as highest point of escalation for all Windows based systems including: file and print servers, Finance's Oracle clients, Engineering's development environments, Art's Satori Paint workstations, and all other Windows based systems.• Supervised migration of all Windows based systems during Pixar's move from Richmond to current Emeryville campus. With all migrated systems enabling users to work on day one on Pixar's new campus.• Provided assistance to other IT teams in migrating Macintosh, Unix, and Network infrastructures to Emeryville.

Worked as a Windows NT focused Systems Administrator serving the Database Engine and Tools Development teams.• Owned tools team's and database engineering team's Windows development workstations and NT / Citrix / AIX build farm.• Oversaw multiple company wide NT File & Print servers and responsible for some Mac and Solaris end user workstations.• Influenced decisions as an active member of the Windows Steering Committee.

Started out as the receptionist and moved into an entry level tech position while learning on the job. Spent 5 years growing skill sets, responsibilities, and overall employee value. "My first real computer job".• Boosted staff productivity by installing dual 56k modems for internet access and later upgrading to dual ISDN.• Received Sun Solaris 2.3 and Sun Competency 1500 certifications. Earned A+ certification for supporting Macs and PCs.• Acted as lead NT / Unix / Solaris / Irix / AIX subject matter expert at a Novell / Autodesk specialist reseller.

Anthropology, Music, General Education

High School, Honors Classes In English, Spanish, Math, Chemistry, And Physics