Manuel Sauceda Email & Phone Number

United States

Data loss prevention (DLP) of PHI, PII, PCI, and other confidential/protected corporate information. Management and support of secure file transfer and CASB solutions.

Deployment, configuration, and support of Citrix Presentation Server and support infrastructure; Deployment and support of applications on Citrix Presentation server; Change mangement, problem management, and incident management.

Deployed and supported enterprise wide critical applications on Citrix server computing infrastructure utilizing best practices and standardized deployment methodologies to increase return on investment by improving capacity, availability, and performance• Identified and documented standard processes to reduce timeframe and cost of Citrix application server deployments by increasing efficiency and improving productivity• Provided Citrix consulting, planning, and implementation of enterprise critical applications utilizing standardized and cost effective processes that met or exceeded business requirements• Deployed, managed, and supported multiple Citrix Presentation Server 3.0 and 4.5 farms which reduced the management and deployment of critical applications on client devices• Deployed and supported the Citrix server computing infrastructure across 5 data centers with a combined total of approximately 2000 physical and virtual Windows 2003 servers• Deployed and supported Kaiser Permanente’s Health Connect automated medical record application used by over 73,000 concurrent users enterprise wide which streamlined health care delivery• Lead the migration from Citrix Presentation Server 3.0 to Citrix XenApp 4.5 and deployed approximately 300 Citrix 4.5 servers ahead of schedule• Interfaced with various internal and external groups supporting the IT infrastructure to quickly resolve issues impacting availability and performance of critical applications on Citrix infrastructure• Provided 2nd and 3rd level support of Citrix Presentation Server (XPe, 3.0, 4.5), Citrix Secure Gateway, Citrix Web Interface servers, and Secure Ticket Authority

Implemented migration to Windows 2000 and provided Network and Desktop support • Developed, documented and implemented the migration of all end user client workstations to Windows 2000 across the enterprise• Created and maintained the Windows 2000 desktop and laptop images which included the operating system, hardware specific drivers, and end user applications for every different workstation model in the enterprise• Provided support and administration of user and computer domain accounts, exchange e-mail accounts, backup, and restores• Installed, configured and supported end user applications such as MS Office, Internet Explorer, and Outlook• Provided second level technical support to local and remote end users

• Installation support and maintenance of file and print servers and application servers.• Manage and support approximately 1,100 client workstations utilizing Enterprise Desktop Management (Novadigm’s EDM) and Microsoft Systems Management Server (SMS). Administration of Microsoft’s Systems Management Server database and clients• Configuration, installation, upgrade, support and administration of network print devices and print queues; backup and recovery of network data.• Developed a Y2K remediation process for approximately 2,500 workstations; led the Y2K remediation project; supervised technical contractors during the migration of Windows 9.x desktop and laptop workstations to Windows NT 4.0• Provide end-user desktop technical support for approximately 1,100 users who utilize a variety of mixed operating systems (Win NT 4.0, Win 9x, Win 3.x, DOS).

• Responsible for the coordination and tracking of different facilities services projects that include new construction, remodeling, and facilities infrastructure upgrades.• Request and process RFPs, contracts, change orders, and billing requests.• Network administrator of the Facilities Department’s LAN running Netware 3.12• Provide computer technical support for the Facilities Department to include the installation and setup of computer hardware and software.