Mano Balan.S Email & Phone Number

Experienced professional with a demonstrated history of working in Premium & Luxury retail Industry, and e-commerce industry. Skilled in Customer Service, Retail, Sales, Store Management. Started professional career as a RETAIL MANAGEMENT TRAINEE through campus interview while pursuing hospitality focused on hotel management from SRM University. With great 10 years of Retail operation Experience & Expertise in driving retail operational excellence using skills such as process improvement, operations management, technical acumen, analytical skills, and innovation.Adept in setting-up retail service management processes involving evaluation & improvement of the stores/centers on a continuing basis and increasing the productivity of service & salesforce. USP lies in providing operational guidance & counsel to maximize retail operator’s / store’s performance by developing robust business plans & financial objectives, reviewing results regarding these targets, and suggesting corrective actions or areas for expansion.Consistent top performer with skills in building high-performing teams that excel in delivering business value with high morale; hands-on experience in recruiting, leading, training, and monitoring the performance of the team members for maintaining excellence in the service operations.

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  Srm University

  Hotel/Motel Administration/Management