Mano Bashyam, Ph.D. Email & Phone Number

Austin, Tx, Us

Us

Mano is a technology executive with extensive experience. Mano enabled the digital transformation of multiple organizations through the modernization of the enterprise data infrastructure combined with the execution of a clear strategy for data, analytics, and AI. Mano’s strengths are developing strategy by partnering with business stakeholders, linking strategy to performance, building diverse, inclusive teams, providing technical expertise, delivering through agile practices, and driving cross-organizational collaboration. Mano has held roles as CIO, CTO and Chief Architect at leading technology focused organizations.

Armonk, New York, Ny, Us

Senior business leader responsible for the strategy and execution of IBM's highest priority initiatives to increase overall revenue, client satisfaction, innovation, and employee engagement.Transformed IBM's Client Support for 18 business units with 10000 engineers, which handles 20 million cases by building Cognitive capabilities to analyze Support data and Client feedback. Drove global adoption of Cognitive insights to improve NPS and saved $20M in operating cost.Built Enterprise Performance Management (EPM) capabilities on the data lake to manage IBM's top-level financial goals.Developed AI capabilities to analyze product usage patterns and Support experience to predict product renewal risks. Built Cognitive capabilities to help Sales identify renewal opportunities shifting from on-prem to cloud.

Armonk, New York, Ny, Us

Responsible for developing the go-to-market strategy for Big-Data analytics for the media and communications sector. I built data insights playbooks for Telco, Utilities, and Media companies. As a global leader and influencer, I develop and lead teams of data scientists, data engineers, data architects, data analysts, and consultants to build and deploy AI solutions for IBM clients. During my tenure, I led a team that grew the Big-Data practice by $37M.

Sunnyvale, Ca, Us

Responsible for reengineering the tools and processes to run Yahoo.com with over four hundred thousand servers. Partnered with product teams and platform engineering to deliver an end-to-end data center operations capability.Developed "Big Data" data mining products to monetize audience insights to drive new revenue streams and improve ad sales. Built products to monetize online behavioral data for offline marketing and insights development. Partnered with Yahoo’s CMO and COO to define the marketing engagement model and go-to-market (GTM) processes and technology strategies. Developed global master data strategy and data governance to drive marketing automation programs. Supported continuous process improvements and designed lead management and revenue attribution processes in Siebel and Salesforce.com systems. Supported Yahoo COO in reengineering customer support operations. Responsible for developing business insights and web analytics and VOC/CE on worldwide help.yahoo.com. Led a group called Yahoo Labs chartered to rebuild a new data-driven architecture for help.yahoo.com transform customer support.

Peoria, Illinois, Us

Engaging at executive levels to provide insight and benchmarking for process and technology reengineering. Created significant business impact by combining strong expertise in process reengineering and product development skills. Lead consultant responsible for laying the foundation developing and institutionalizing a Business Process Management and Enterprise Architecture methodology to help Dell realize its long-term growth strategy. Project sponsored by CIO and the executive leadership team with a primary focus to facilitate Dell teams to build tools and future state models to execute the corporate transformation. While concurrently supporting the IT teams build the solution strategy, portfolio alignment, and future state architecture. Routinely partner with Gartner and Deloitte consulting teams to provide business transformation, enterprise architecture, and business intelligence consulting.

Round Rock, Texas, Us

Led the planning of Dell's global sales and manufacturing technology roadmap and managed efficiency, reliability, and availability of IT services across global Dell.com and 15 manufacturing locations in multiple countries. Achieved results by collaborating with global sales and manufacturing units, defining IT strategy, portfolio management, and trade-off discussions to deliver efficient global solutions. Led a cross-functional team of 90 business analysts, product and program managers, and development resources.

New Britain, Ct, Us

Responsible for reengineering the technology infrastructure and operations of the $1.2B division made up of five business units with seven global manufacturing plants and two regional distribution sites. Led initiatives to improve Supply-chain and order management by instituting and championing Six-Sigma methodology. Goal was to improve order visibility and supply visibility to minimize stock-outs in Big-Box Retailers. Built CRM processes and tools to solve several legacy IT and offshore communication issues. Reported to the corporate CIO and CEO. Responsibilities included developing strategies for global IT cost reduction and accountability for the $19M Budget.

Ashburn, Virginia, Us

Provided management consulting for billion-dollar international corporations in strategic planning, business process reengineering, operations management, order-to-cash, growth management, change management, supplier chain, and customer relationship management. Progressively increased responsibilities from consultant to provide solution architecture to program director who managed client relationship and delivery management.