- Designed intuitive AI-powered chatbots for customer-facing applications, enabling seamless management of financial preferences, fraud reporting, and credit card terms, improving customer satisfaction scores by 25% and reducing service response time by 30%.- Developed real-time monitoring dashboards using the Angular framework, empowering internal teams to track server performance and microservices metrics, resulting in a 20% reduction in mean time to resolution (MTTR) and a 15% increase in operational efficiency.- Utilized industry-standard tools such as Figma, Adobe XD, and InVision to create wireframes, prototypes, and interactive designs for both customer-facing and internal applications.- Collaborated with cross-functional teams to integrate natural language processing (NLP) frameworks into chatbot development, delivering personalized and efficient customer support experiences.- Ensured accessibility and brand consistency across all tools and interfaces, prioritizing user-centered design principles to meet diverse user needs effectively.

Worked on multiple projects as a UX Designer at COMET Lab IUPUI.

•Designed MISO Energy’s customer portal with Figma, improving real-time monitoring and essential notifications, which played a pivotal role in strategic design decisions and resulted in a measurable boost in user engagement.•Overcame 20+ platform challenges by employing information architecture expertise, creating 7+ user flow designs to enhance the user experience significantly.•Leveraged user interviews, A/B testing, and heuristic evaluations to refine designs, culminating in a 20% increase in user satisfaction and indicating improved user retention.

•Enabled Qumulex's expansion into the higher education sector by upgrading their surveillance software, meeting specialized institutional needs.•Innovated an AI-powered parking guidance system with integrated security alerts, significantly improving campus safety by ensuring rapid response to incidents.•Conducted thorough market research in the educational surveillance domain, informing the addition of key features to the software that addressed sector-specific demands.

•Investigated brewery waste management systems and delivered a desktop waste tracking solution, streamlining processes and enhancing sustainability efforts.•Integrated data analytics with IoT technology and Artificial Intelligence to innovate brewing operations, cutting process times by 25% and significantly optimizing production efficiency.•Executed market analysis in the $121.3 billion beer industry, formulating a subscription-based revenue model projected to increase annual income by 15%.

. I led a comprehensive redesign initiative aimed at improving user engagement and optimizing web performance. . By interviewing a diverse group of stakeholders, I gained a thorough understanding of the project's scope, goals, and timeframe. . My competitive analysis of both direct and indirect competitors provided insights into industry standards and user expectations. . Prioritizing feasible and valuable solutions, I ensured alignment with business constraints and objectives. . I created detailed sketches, wireframes, and high-fidelity visual UI design mockups to effectively communicate design concepts. . The redesign efforts resulted in a 20% increase in conversion rates and significantly reduced cart abandonment. . Additionally, the project achieved a remarkable increase of over 100k in web traffic within the first year, substantially enhancing the company's overall performance and market visibility.