Customer service professional with 6+ years of experience in managing various customer support for leading organizations. Strong expertise in Customer Relationship Management (CRM), Customer Success, Technical support, training and development.
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Sr Technical Support (Customer Success)Justanswer Mar 2019 - Sep 2020Bangalore Urban, Karnataka, India· Respond, diagnose, and accurately resolve tech (PC category) questions online, on the phone, and remotely.· Deliver consistently high-quality customer service and maintain strong operational metrics (low refund rate, minimal response time, quality solutions, maximum productivity, etc.) · Identify trends in customer questions and make recommendations to the Expert Ops team on recruiting training, and communication gaps. -
Technical SupportConvergys Mar 2013 - Oct 2014Worked with Microsoft customers for giving technical assistance on Microsoft Office suite and windows operating systems.Worked extensively on MS Office and Outlook issues.
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Background Screening AnalystAegis Dec 2011 - Jan 2013Bangalore Urban, Karnataka, India· Running verifications such as ID checks, Employment, education verification
Manohar V P Education Details
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Business/Commerce, General
Frequently Asked Questions about Manohar V P
What is Manohar V P's role at the current company?
Manohar V P's current role is Sr technical support (Customer Success) at JustAnswer.
What schools did Manohar V P attend?
Manohar V P attended Gulbarga University.
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