• Generating actionable reports from CRM using advanced Excel (pivot tables, VBA, Power Query).• Leveraging SQL and Python for data analysis and process automation.• .Creating interactive dashboards in Tableau for real-time data visualization.• Managing channel partner registration and driving lead generation and site visits.• Optimizing workflows to enhance productivity and efficiency.

• Worked closely with vendors to develop customized quotes based on customer needs.• Conducted thorough market research to assess competitive pricing and strategies.• Facilitated the onboarding and training process for potential vendors, ensuring adherence to service quality standards.• Monitored and evaluated vendor performance, resolving escalations and managing contractual agreements.• Implemented a rigorous selection process to assess vendor expertise and efficiency.• Acted as the primary point of contact for customers with escalations or concerns through CEO Connect cases.• Utilized Excel to generate MIS reports tracking vendor performance and operational metrics for informed decision-making.

• Onboarded customers, coordinating with vendors for a smooth relocation.• Oversaw the entire shifting process, resolving customer issues promptly.• Maintained high customer satisfaction levels and ensured a positive relocation experience.

• Onboarded customers post-sales, gaining a deep understanding of their specific shifting requirements.• Coordinated seamlessly with vendors to ensure customers had a hassle-free relocation experience, overseeing packing, loading, unloading, and unpacking processes.• Acted as the point person during the entire shifting process, ensuring everything progressed smoothly and according to plan.• Proactively addressed and resolved any customer escalations that arose during or after the shifting process, collaborating closely with vendors for swift solutions.• Played a crucial role in maintaining high levels of customer satisfaction and ensuring a positive relocation experience.

• Generated revenue of 70 lakhs with a gross margin of 38 lakhs.• Acted as a consultant to 100 dental professionals, assisting with personalized purchases from PinkBlue.• Coordinated orders and ensure on-time delivery by collaborating with the operations team.• Maintained detailed client records and demonstrated expertise in dental products and equipment.