- Total 10 Years 2 months of experience (System Administrator Engineer) & Installation and Administration in Windows 2000, 2003 2008 ,2012R2 Server 32 bit and 64-bit Edition, Windows NT server, CISCO Firewall, Routers, Schedule Live Backups, Antivirus, Managing Network Printer and Priorities. Infotech.From March 2016 to September 2021❖ Previous PwC (Price Waterhouse and Coopers) as a System Administrator Engineer in Wipro Infotech.From March 2016 to September 2021❖ Previous Smart Systems Salutions Pvt. Ltd.Sant Nagar, As a Technical support Eng. From June.2013 to March 2016.❖ My client sites are realfinity Business center, Belliss India Ltd, Amira Pure foods Pvt.Ltd.Knowledge of Computer Hardware & Networking: -❖ Responsible for (Evalueserve Pvt.Ltd.) As a Team Leader.❖ Responsible for VDI (Virtul desktop Interface, VMware Horizon client, Symphony summit ticketing tool.❖ Responsible for PwC (Price Waterhouse and Coopers) as client as a System Administrator Engineer Engg. ❖ Responsible for G Suite (Gmail, G Drive, hangout, G Sheets, Meet,)❖ Responsilbe for Workspace one intelligent hub Support and One AD support Global Domain Support.❖ Responsible for Remote Supprt, Resolved the issue at remote location, User End Support.❖ Responsible for Video Conferencing and Projectors, (Cisco Webex, Cisco VC, polycom, MS Teams.Google Meets.❖ Responsible for MDM, Mobile Iron (Configuration and Trableshooting on I phone, Ipad, android Phones).❖ Responsible for IBM lotus notes (Configuration and Trableshooting on I phone, Ipad, android Phones)❖ Responsible for Escalation Management, Problem solving and Analytical skills.❖ Responsible for Service Now ticketing tool, Call Closing within the SLA time and to maintain support as per SLA, tohandle escaled Technical Calls and complete.❖ Responsible for Belliss India LTD.At Noida Client as a Technical Support Engg.❖ Responsible for Amira Pure Foods Pvt.Ltd. Client Technical Support, Internal Technical Team Support andManagement. Leading Technical Support Team & Client Satisfaction. ❖ Responsible for Amira Pure Foods Pvt.Ltd. IT Call Escalation and Call Closing within the SLA time and to maintain support as per SLA, to handle escaled Technical Calls and complete.❖ Responsible for Managing LAN, WLAN troubleshooting and Branch support through Remote Desktop service. ❖ Maintaining day to day working call report.❖ Responsible for Desktop Maintenance, Troubleshooting PC’s, Desktop level software Support and Network IPManagement.❖ Responsible for DNS Domain, Internet, E-mail, Outlook Express and User data backu