Dot-line supervise trade finance operations across multiple branches and four trade hubs: Coimbatore, Tirupur, Madurai, and Trivandrum.Act as the primary L1 escalation contact for trade finance transactions across all the handled hubs.Collaborated with IT teams to implement applications, conducted User Acceptance Testing (UAT), provided feedback for improvements, and ensured successful implementation. Monitored the application post-implementation to ensure error-free operations and seamless functionality.Mentor junior staff and share expertise to improve efficiency in trade finance operations within the hubs.Provide support to internal and external stakeholders, ensuring adherence to regulatory and internal bank guidelines.

Managed a diverse portfolio, including trade finance operations and cash management services, encompassing cash and cheque deposit accounting reconciliation.Oversaw the setup of auto-debit mandates, processed current account opening forms, and handled various non-financial customer service requests.Ensured strict compliance with internal and external regulatory guidelines, maintaining precision in all transactions.Guided customers in transitioning to digital platforms, enhancing their transaction experience.Successfully resolved regulatory pendencies, earning commendations for effective issue resolution.

Managed trade finance operations for rural branches in Tamil Nadu, ensuring all transactions met regulatory and internal compliance standards.Successfully migrated 90% of transactions to the bank’s digital platform, significantly improving efficiency and clearing regulatory pendency targets ahead of schedule.Recognized for performance and promoted to a key location in Tirupur, a major hub for trade finance transactions.

Managed gold loan sales across 9 branches, achieving a 9% growth in the gold loan book.Successfully activated two new branches, expanding market reach.Secured competitive interest rates for loan disbursements, enhancing customer satisfaction.Elevated to oversee trade finance operations for rural branches in Tamil Nadu due to demonstrated success.