Serving as Product Consultant for Domestic and Overseas Customers, Internal Customers like Project Managers, Presales and Sales, Account Managers, Farmers and Hunters, APC & Support team.Engaging in Farming Support, Setup Sizing, Feasibility - exploration, Change implementation, Review / Evaluation, Internal Consultancy, Product Documentation etc.Developing client Infra Architecture solutions - Centralized, Distributed, Hosted, In Prim, Over the MPLS / VPN / P2P environment as per customer need

Served as Project Manager in Major Accounts and Acquisition(MAA), North Region and East Region,Engaging in End to End Project Management from Pre Sales, through Project Delivery and finally to CustomersDefining Project scope by understanding client requirements and then creating a detailed implementation plan.Review Project Deliverables, Maintain & Track Project PlanKick off project with internal stakeholders and customer.

Working as a Product Engg for Contact Center Application- AMEYO.Advance level troubleshooting of Ameyo application and voice technology (ISDN/VOIP/PRI).Managing the Ameyo application to provide maximum productivity in the different dialing algorithms.Hardware & software upgradation and support providing to other team member.

Installation and configuration of Contact Center Suite over client sites.Installation and integration of different Voice-gateways(CME/Patton/Sangoma/Digium) with Asterisk-PBX.Provide training to clients on working and maintenance of setup for maximum productivity.Provide product demo to the customer and gather the customer’s requirements.Remote/Onsite support and Monitoring the Setup(Premises and Hosted based).

O.S Installation and troubleshooting of linux, window server.Monitoring logs for hardware and operating system.Managing and monitoring LAN network. Creating & implementing user accounts & policies in Linux