 MFM in Finance with over 15 years of experience in Sales, Operations, Dealing, Customer Service & Business Support.  I was associated with HSBC InvestDirect Securities India Ltd. as a Senior Associate in Complaint Management. Ability to identify, articulate and provide quick solution to the customers’ problem. Ability to generate revenue by advising clients on equities & derivatives trade. Assess customer feedback and evaluate areas of improvement in work. Proven track record in resolving complaints and significantly reducing escalations ensuring complaint satisfaction. Possesses excellent communication, analytical, problem solving and inter-personal skills with interest in playing sports.