Manoj Barik Email and Phone Number

Unemployment claims I act as an liaison between stakeholder and govt,* Processed unemployment benefits claims with highaccuracy and efficiency.* Conducted volume analysis and generatedcomprehensive reports to track processing trends.* Provided process training to new team members,ensuring smooth onboarding and adherence to bestpractices.* Prepared quality dashboard to monitor and enhancethe quality of processed volumes.* Analyzed and addressed pending backlog tostreamline workflow and reduce processing time.

* Reporting: Compiled and published daily reports onkey metrics including Jscore mapping, tenuremapping, predictive bench, and employeecomments to support smooth business unitoperations.*Resource Allocation: Followed up on allocations,gathered data on RD, RU, and investment taggingto ensure timely estimation and fulfillment ofresource needs.* Resource Utilization: Coordinated with authoritiesto optimize the use of available resources from thebench.* Bench Reporting: Prepared and analyzed OffshoreBench reports to monitor headcount, allocations,and status updates, facilitating effective resourcemanagement.* Coordination: Communicated with employees,resource managers, project managers, and HR toalign resource actions, track demands, and matchemployees with positions.*Billing and Cost Management: Initiated follow-upswith accounts and BU authorities to streamlinebilling and reduce costs.* Internal Movements: Assisted in relocatingemployee cost centers and supported internalmobility.* Talent Management: Engaged with employees toexplore internal opportunities and foster talentmanagement.* Onboarding: Led the engagement and onboardingof freshers to integrate new talent smoothly intothe organization.

* Settlement Processing: Prepare full and finalsettlements for departing employees, includingcalculating salary, incentives, and updating recordson the SAP portal.* Eligibility Assessment: Determine and processeligibility for gratuity, service compensation, carlease, and asset buyback; manage inclusion andrecovery.* Documentation: Confirm issuance of settlementletters based on the situation; maintain a dailytracker for volume estimation and visibility.* Case Management: Assign and manage settlementcases daily; address employee queries via email,IM, and phone calls.* Reporting and Analysis: Generate essential reportsfrom SAP and PPS for analysis, compileinformation as needed, and provide dailysettlement confirmation reports to management

employee data management

*Quality Auditing: Perform audits to ensure teamprocesses meet standards and identifyimprovement areas.* Error Management: Report and resolve client reported errors, and implement corrective actionplans.* Client Interaction: Handle client communicationsand queries, including weekly calls to addressexternal errors.Reporting: Generate and analyze TAT and SLAreports on a daily, weekly, monthly, and quarterlybasis.* Candidate Sourcing: Source candidates usingvarious VMS tools.Record Management: Maintain and update recordsin the Front Office System.Order Management: Enter and manage jobpostings and order entries.Client Documentation: Ensure client-specificmaterials and SOPs are accurate and up-to-date.Query Resolution: Resolve errors in VMS and otherapplications to ensure smooth operations.