• Successfully organized assessments of more than 3 lacs candidates till date under projects of Central Govt. /State Govt. and PPP sectors.• Successfully participated on Tenders/RFP/EOI of Central Govt. /State Govt. and PPP sectors and achieved projects.• Led team of 10 to 20 members while providing exceptional client support.• Built string relationships with clients through positive attitude and attentive response.• Provided result report to clients before the deadline.• Mentored and guided employees to foster proper completion of assigned duties.• Coordinated weekly meetings for internal and external groups.• Conducted training and mentored team for new projects and technologies being applied for the projects.• Maintained records for multiple projects.• Successfully conducted assessment under PPP projects with technologies like Real time online video-audio monitoring & recording/Standalone video-audio records.

• Resolved technical issues across multiple systems for clients and end-users of our Applications.• Provided support to non-technical internal users through desk side support services.• Prepared manuals & help books for clients for easy use of the Applications.• Participated in functional testing of application with development team for the enhancement and other implementations of application use.• Managed high level of call flows and responded to technical support needs.• Maintained issue logs for development team and new implementation suggestions.