• Projects implementation on customer site (Hardware installation/deployment, Product integration, testing.• Project Reporting & Site documentation and providing support to client IDEA Cellular Ltd for various VAS applications for IDEA users.• Monitoring of IVR 59059, DB Server, Troubleshooting, managing service, daily health check’s of VAS services, Generating, circulating daily MIS / & hourly OBD reports. Remote server support.• Handling customers complaint regarding all value added services & providing L1/L2 level technical support to customer care.• Support and coordinate with ISVs & operation team to integrate Products/Applications with OBD servers.

Deal with the multi-vendor platform of On Mobile, Spice Digital, Voice gate, One97, NSN SIVR, MIVAS, Altruist, Roam Ware, etc. Good exposure on Digitie Tool (Compass) for Project management.Revamp and resolve issues related to CRBT for West Hub MP, MUM, MH, GJ and RJ and SMSC/Voice Portal/USSD issues for MP circle, Instrumental in handling customer queries related to West Hub.Liaise with the RA team and ISV Comviva (CRBT Team) for reconciliation of the CRBT Subscribers for complete West Hub on bi-weekly basis and managing Recon tracker and providing updates on the same to the Client.Facilitate installation of RBT telephony, Outbound Dialer, Voice Portal, Voice Subscription boxes & patch panels/crimping of E1’s and SMSC, CRBT E1’s expansion at Bharti Airtel Ltd. Foster the requirement of ISV’s (IP Address, Power, Rack Space, and E1’s Extension towards the Rack) for new VAS Nodes and provided the 24x7 support to the call center of Airtel & ensured 99% uptime for all VAS nodes.Orchestrate the operations, maintenance and troubleshooting of all Voice, Data, Subscriber provisioning & SMS services. Administer alarms for VAS Nodes SMSC, IVR, SIVR OBD and CRBT nodes of the MPCG Circle and provided support for 3 branch locations of Bharti Airtel Ltd. at MPCG.

Providing technical L1/L2 support to OnMobile products. Handling customer support requests from initiation through till closure, Resolving operator issues related to CRBT, Voice Portal, Subscription Services, SMSC and USSD.Troubleshooting problems, answering customer queries, handling configuration requests and installing software updates.Logging and tracking support requests using the Helpdesk JIRA logging tool. Escalating complex technical issues to L3 product specialists at Support Centers Bangalore.Projects implementation on customer site (Hardware installation / deployment, Product integration, testing).Project Reporting & Site documentation and providing 24x7 supports to the Call Centre of IDEA Cellular Ltd for various VAS applications for IDEA users.Remote Project Support: Acting as a point of contact for engineers working on–site.Fostered System Administration, Installation, Configuration of IBM x225, x226, x3850 & x3950 series, HP ML 350 & HP DL 380, DL 380 G5 Servers and troubleshooting of Operating Systems win XP, win2000 professional and Windows Server 2000/2003, Linux, and NMS AG 4000, TX & CG 6565 cards on Telephony Servers.

Worked as onsite engineer with OnMobile Asia Pacific Pvt Ltd. at site IDEA Cellular Ltd, Indore