Application Support Engineer
CurrentWith 4.4 years of experience as a skilled production support engineer, I have honed my expertise in SQL programming, Unix/Shell scripting, and product implementation, maintenance, and support. I possess a deep understanding of ITIL operational processes, including incident management, change management, problem management, release management, and service improvements. My technical prowess extends to proficiency in SQL programming and Unix Shell scripting, as well as a strong command over Unix/Linux commands. I am well-versed in working in rotational shifts and providing L1 and L2 production support. I have hands-on experience with monitoring and ticketing tools such as Autosys, ITRS, and Service Now, enabling efficient tracking and resolution of issues.