CAREER SUMMARY-1.2 yrs exp. in MetLife India Insurance Company Ltd as Project Trainee & Financial Advisor,2.5 yrs exp. in FSL &4 yrs exp. in HGS as on current date.WORK EXP DETAILS:MetLife India Insurance Company limited,14-9 -07 to 04-11-08JOB PROFILE-Project TraineeNew hiring of Financial Advisor,Lead generation for follow up with the clients,Training on New product & process.FSL-Vodafone (ROB & NESA circle) from 29-10-08 to 21-04-11.JOB PROFILE: CSR: 29-10-08 to 31-12-09 & Team Leader: 01-01-10 to 20-04-11.Achieved Best CSR for best performance 4 times,Managed day-to-day operations by achieving AHT, Quality, Schedule Adherence, ICE & Repeat etc, Auditing call for Team as per the process Requirement and looked after “Gurukool” (New CSR learning program) for 4 months & Client management.HGS -Airtel (NESA Pre& Post circle & B&J Pre)21-04-11 to till dateJOB PROFILE: Assistant Manager-OpsJoined HGS as an Asst. Manager and did transition in the center in all respect,Handling 8 Team leaders and 180 headcounts of CROs,Managing day to day Operational KPIs,Client interaction management.Additional Responsibilities-Handling KNE desk, Handling Knowledge Management Team,Worked as a Recruiter and still supporting in recruitment in beta period,ID Management team,Nesting SPOC from Operations,Customer unresolved issues management,External call Quality drive in floor & Attrition checkEDUCATIONAL QUALIFICATION:Completed MBA from NIBM in 2016EXTRA ACHIEVEMENTS:Neo-Leadership training certified,Trained on “Trained to Retain” training program,Trained on “Conflict to Collaboration” training program,Received “Attrition Warrior Award” for not having attrition for consecutive 5 months,Worked on Wrong SR Project “My SR My Responsibility” Project for Airtel PAN India across all partners.Topped the chart for consecutive 5 months from Nov’12- Mar’13. & “Interview skills” workshop trained and certified.Excel Solutions- Founded and launched on 26th May'17 & it's growing.