Merchandise: (Offline Gifting Solutions)Joining KitLong service AwardRecognition AwardFestive Gifts

*Complete Ownership of Sales Cycle – RFP, Technical Qualification, Commercial Discussions & Negotiations, PO, Post Closure Implementation & Collection Reviews*Key Account Management*Upsell & Cross sell products and offerings*Responsible for Key Accounts with higher Ticket Value and major contributors*Working on data and interpreting insights*Team Management

# Heading a team who work on various customer related project to enhance the delivery excellence from Operations. # Monitor Project, Delivery Solution, Key Metrics and Process Oriented Task, identifies Issues and Propose Solutions. # Design Customised product & Procurement. # Design, Manage and Continuously improve procurement and Supply Chain Operation to ensure Goods and service delivered to client base as well as efficiently possible while maintaining the highest degree of quality, services and responsiveness.# Regular Interaction with Major Clients to make sure Company serving them at best. And Provide regular reports on time. # Developing and managing relationship with supplier & Responsible for Vendor's POs and payment timeline.# Worked closely with Sales team to develop product based on market requirement. # Responsible for Operation's P&L.# Developed Operations as profit center.

Xoxoday has built a platform that enables hosting of authentic experiences and makes them available for guests to explore and book on the go.Responsibility Included:#Managing Client Support.#Supervising and guiding a team of people for their completion of daily responsibilities.#Negotiated and on-boarded various third party , considering Cost Cutting .#Monitor and communicate daily, weekly and monthly production data to Operations Manager.#Recommend operational improvements to meet productivity, quality and cost objectives.#Ensure operation reports are prepared in compliance with company policies and procedures.#Provide excellent customer service to build strong relationship.#Draw up reports regarding operations in the company and pass them to top management whenever it is requested for#Hire and train staff in operations management activities.#Provide production goals and expectations to operations staff on regular basis.#Schedule projects and ensure assignments are carried out as planned.

Xoxoday, When i joined that time know as Giftxoxo ( wedding-based gifting )was a big market in India as well as abroad. Built a tech interface for group gifting requirements and marketed it to the consumer world. Responsibility Included:#Coordinate daily customer service operations (e.g. sales processes, orders and payments)#Maintain and organize company’s facilities.#Work hand-in-hand with top management staff concerning work/operational issues and other activities#Update daily production plans to meet client expectations.#Manage and control operations expense according to allotted budget.#Provide support to Sr.Operations Manager and Operations team as and when required.#Ensure security and safety policies are properly implemented.#Ensure office equipment and work area are maintained clean, safe and organized.

#Handling Customer queries and helps resolve their disputes as per the stipulated turnaround time. #Time Management.