• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.• Organized daily workflow and assessed appropriate staffing to provide optimal service.• Built client relationships by responding to inquiries, identifying, and assessing clients' needs, resolving problems, and following up with potential and existing clients.• Supervised daily operations and sales functions to maximizerevenue… Show more • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.• Organized daily workflow and assessed appropriate staffing to provide optimal service.• Built client relationships by responding to inquiries, identifying, and assessing clients' needs, resolving problems, and following up with potential and existing clients.• Supervised daily operations and sales functions to maximizerevenue, customer satisfaction and employee productivity.• Collaborated with finance department on invoicing accuracy forapplicable products, services, software, and logistics.• Performed duties and provided service in accordance with established operating procedures and company policies.• Developed new employees and on-going performance assessment ofcurrent employees.• Exceeded sales quotas and increased profitability through effectivesales strategy and business planning.• Assessed each location's individual and team performances,analyzing data trends to determine best methods to improve sales results.• Coordinated staff sales meetings to discuss developmental strategy,best practices, and process improvements.• Analyzed and managed inventory levels to maximize order fill rates and inventory turns.• Analyzed weekly sales and effectively balanced inventory across3 distribution centers for optimal order sourcing.• Managed production levels identified material shortages and monitored inventory levels to meet order delivery requirements.• Established inventory targets, stock level and risk mitigation targets and managed flexibility strategy to optimize inventory. Show less

● Managing Day to Day Entire Operations.● Allocate and manage staff resources according to changing needs● Professional with experience on multiple projects with multiple interfaces and/or 3rd parties● Good Negotiation & Vendor Management● Data Management & Decision Making● People Management And Team Player.● Handling Customer Escalation● I3 & I4 Ops management● Vendor Management● Data analysis & Daily reporting● Reconciliation of vendors● Managing… Show more ● Managing Day to Day Entire Operations.● Allocate and manage staff resources according to changing needs● Professional with experience on multiple projects with multiple interfaces and/or 3rd parties● Good Negotiation & Vendor Management● Data Management & Decision Making● People Management And Team Player.● Handling Customer Escalation● I3 & I4 Ops management● Vendor Management● Data analysis & Daily reporting● Reconciliation of vendors● Managing Pre/Post Sales issues. Show less

ANI Technologies Pvt Ltd (OLA Cabs) Leading and motivating the entire Supply quality team, Backend operations, and managing entire activities.Roles and Responsibility: Handling and monitoring Food panda logistics operations. In charge of the day to day operations of the OLA Coimbatore, Sourcing and Attachment of new cabs and Autos Resolving and managing queries and complaints courteouslyand efficiently. Responsible for all of the Sourcing, repayment… Show more ANI Technologies Pvt Ltd (OLA Cabs) Leading and motivating the entire Supply quality team, Backend operations, and managing entire activities.Roles and Responsibility: Handling and monitoring Food panda logistics operations. In charge of the day to day operations of the OLA Coimbatore, Sourcing and Attachment of new cabs and Autos Resolving and managing queries and complaints courteouslyand efficiently. Responsible for all of the Sourcing, repayment, and auditing forthe attaching new cabs from the dealer tie up activities. Managing, monitoring, and developing a team of Dealers and financiers. Involved in strategic development and strategy making of supply marketing. Being the first point of contact for all dealers and financiers. Making sure that all transport fleet vehicles are properly delivered to customers. Identifying operational issues, potential problems and opportunities. Handling data and managing all records. Show less