A qualified IT Professional with 13+ years of experience in IT Infrastructure Services & Service Delivery / Service Support with a process driven approach; have been constantly lauded by the management / clients for exhibition of superlative performance. A Team leader/ & team player with strong communication, analytical, relationship management and problem-solving skills. My strength lies in team management and client handling for Projects &/or Process involving either one or more verticals in End user services & Enterprise services. Specialties: • Leadership • IT Governance• Organisational Planning • Strategic Planning and Direction• Stakeholder Management• Vendor Management• Team Building / Recruitment• Project Management• IT Security Governance• IT Outsourcing• Budget Administration• IT Service Delivery• IT Operations Management• IT Infrastructure Management• IT Application Management• Disaster Recovery • Telecommunications