Manoj Kumar Email & Phone Number

Bengaluru, KA, IN

• Implemented strategic initiatives to streamline operations and improve efficiency, resulting in a 20% reduction in overall costs.
• Led cross-functional teams in the successful execution of complex projects, ensuring timely delivery and adherence to quality standards.
• Developed and implemented comprehensive training programs for employees, resulting in increased productivity and enhanced skills.
• Collaborated with senior management to develop and execute business strategies, driving… Show more
• Collaborated with senior management to develop and execute business strategies, driving revenue growth and market expansion. Show less

Bengaluru Area, India

India

• In charge of 0-35 Active Bucket for TN circle with the portfolio size of average 11 Cr / month.
• Responsible for managing the Tele collections desk at Vertex with a team size of 35 Associates. Responsibility includes right from managing campaigns till customer payment is made. Activities include  Maximise.
• Responsible for managing the Tele collections desk at Vertex with a team size of 35 Associates. Responsibility includes right from managing campaigns till customer payment is made. Activities include  Maximise.
• Strong knowledge on Dialer Operations and Campaign Management which helps in Increasing the overall collections
• Increased the B2B collections % from 87.23% in Q2 to 91.10% in Q4 and subsequently increased the B2C collections at 97% average for the Q4. Highest Collection of 98.85% B2C achieved for the month of Feb’16
• Continuously worked in improving the Due date collections from 65.3% in the month of Jan’16 to 72.5% in the month of Mar’16

Cochin Area, India

• In charge of Strategic planning, development, staffing management and financial performance of the process worth Rs 96 million per annum.
• Responsible for managing the performance of both Inbound Call centre Operations and Outbound Sales & Marketing team and CLCM, team size of 650 associates
• Direct reporting team includes Operations, Training, Quality and Dialler Management, a team size of 50 Support Staff.
• Manage and Coordinate action plans for daily operations, establish work… Show more
• Manage and Coordinate action plans for daily operations, establish work priorities and ensure customer / retailer enquiries / revenue generated are managed effectively while meeting cost, productivity and quality goals.
• Responsible for managing P&L of the process and have shown a stable improvement in Gross margins month on month. Average of 9% monthly incremental shown in the last 6 months.

Chennai Area, India

Managing Inbound Call Centre Operations.Outbound Revenue Generation Campaign for customers in UK & Europe.Managing Telesales function for the Group a B2B Selling Handling OF-COM, Legal, & CISAS related escalations and complaints.Planning, Forecasting, Budgeting and Implementation of Customer Service Delivery Operations for the OrganizationCo ordination.

Chennai Area, India

Planning, Forecasting, Budgeting and Execution of the Response & Resolution team for Idea Tamil Nadu Customers through the outsourced business partner &drive the team for providing high quality resolution to customers QRC’s within TAT and increases the customer satisfaction and loyalty towards the organization.SPOC for all Vendor managment Activities for.

Chennai Area, India

Creation and Delivery of Training modules.Implementation of PTM tools.Development of training modules for new products & processes.Planning and Implementation of various trainings for process improvementsITP trainer for new joinees, which includes IT, ITO &BPO Operations Involved in Six Sigma project Optimax to improve productivity on the floor.Involved in.

Chennai

Router Configuration &Router Debugging.Experience in handling RTP and SIP.Looking for compatibility of DOCSIS version of the modem and troubleshooting accordingly.Hands-on experience in Configuring Linksys, Motorola &Cisco Routers.Experience in handling Escalation’s and Level – 2 calls.Skill based training for agents – Communication, Policies and.

Bachelor'S Degree, Computer Science, First Class

Activities and Societies: Blood Donors , INDEP, ROTRACT, CLUB

Master Of Business Administration (M.B.A.), Business Administration And Management, General, First Class