Manoj Kumar Email & Phone Number

Hyderabad

Coordinating with Contact Centre Team with the respective branches and supporting them in the Process of resolving their Query Request and Complaint.Maintaining the Performance Report of the Contact Centre, Handled Roster and process flow documents smooth functioning.Attending Calls from the Customers and Sales team providing the Product Features and Benefits.Trained the New Joiners about the Product and Benefits.Attended the ISO Pre-Audit Inspection and explained the Process of Contact Centre.

E-Learning Solutions

Hyderabad Area, India

 Coordinating with all the Business Development Managers for Support.  Dealing with the Clients through Phones & e-mail Support through Personal Contacts. Preparing and executing Tenders Bidding Process. Perform sales and marketing calls to organize meetings with prospective clients. Carry out client presentations expressing the value plan of products, solutions, and service offering. Ensuring the customer agenda satisfaction at regular intervals.  Communicating at each level with all departments for smooth functioning.

Served as Official Trainer for ICICI Bank Credit Cards and Car Loans all over Andhra Pradesh.