Manoj Kumar work email
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ICT Delivery management /Program specialist with extensive experience in Telecommunications & IT emedded Products, Solutions with Services delivery skills of Service Assurance| OSS| Cloud, NFV, Virtualization|VoLTE|Leadership|IP|PCN|Core|3GRAN|DevOPs|Operations|ProgramMgt|Project management|Automation for Regional, Global and Cross functional team engagement for projects and programs across Organization.SUMMARY OF EXPERIENCECertified AWS Solution Architect Associate and Telcom / ICT Professional for Ericsson IT /3PP embedded products (M-OSS/NMS/IP Solutions, M&A etc) , Ericsson Core Products (2G/3G RAN, PCN, CS Core, wireline broadband access etc ) and 5G Enabled (Multi Nodes/Solution support (VoLTE, VoWifi, NFV,Cloud, Virualization) in Network Services. I have experience to manage large projects, organization, various Telco Product domains and Complex Solutions/ Services Delivery / Competence management/ People leadership/Services business Transformation & Establishment /Automation & tools/DevOPs etc with vast experience of e2e complex network exposure. Background includes Experience in:1. Head of Tier1C APAC, EMEA, LATAM, Middle East and Sub Sahara, India, Regions support transformation in GSC, Setting up large scale Remote delivery Centres for Telecom CS Operations, Services Delivery accountability of skilled team of border domain knowledge & drive efficiency target as Senior Director.2. Tier2 Global Transformation (GSDC to GSC), Organization establishment, Competence & capacity scaling of highly skilled & specialized team with Services delivery accountability of Tier2 domains (OSS, NMS, IP Solution & IP router)3. Tier2 Delivery Manager (IC Role) – Global Solutions Support Services, HQ assignment and Portfolio execution of Virtualized/Multi Nodes environment of VoLTE/IMS, Complex/ Network fault isolation, Customer Specific Solutions/adaptations, repository management, Life cycle tracking & program Mgt.The spectrum of expertise includes:-People and Organizational Leadership-Solution & Business Development-Customer Engagement and Relationship Management-Portfolio & Program Management-Competence & Capability Development-Product Customization and Custom Solution Development-Globalization: Transition, Transformation, Remote Delivery Strategy,Execution & Performance-Process Definition, Implementation & Compliance-Coaching, Mentoring, Team Building & Leadership Development - Establishing Large scale Remote delivery Centres.- Managing Large scale Telecom operations and Commercial Live Customer Support Services.
Ericsson India Global Services Pvt Limited
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R&D ManagerEricsson India Global Services Pvt Limited May 2021 - PresentGurugram, Haryana, IndiaR&D Manager , Industrialization and LCM
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Hybrid Cloud Delivery L3 Support- Redhat OpenstackIbm Jun 2020 - Apr 2021Gurgaon, Haryana, India -
Re-Skilling And SupervisingOther Feb 2018 - May 2020Re-Skilling and Supporting family business
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Head Tier1C - Apac, Europe, Latam, Africa & Middle East Customer Support And Sr. DirectorEricsson India Global Services Private Limited Apr 2016 - Jan 2018Gurgaon, Indiao Services Delivery Strategic Alliances & Partnershipso Project & Program Managemento Business Strategy Developmento Customer Relation Handlingo CS Network Operations Management and Escalation managemento Vendor Management & Outsourcing o Ensured cost effective processeso Outsourcing & Partner managemento End to End Delivery managemento People Managemento Accountable for Tier1 Central Service delivery towards 9 (10) Nine Regions globally from GSC India Customer Support (CS) operations, Automations , Tools.o Ensuring efficient and effective governance and partnership structures both with customers and internal corporate / regional stakeholders to secure relationships and longer term sales opportunities.o Responsible for securing the rightsizing strategy of Tier1 team for remote delivery globally. Making sure that each T1C is dimensioned as per respective regional demands. The regional assignment was to ensure that all planned offshoring activities to Ericsson's Global Services Centre based in India were initiated and free of operational obstacles thus ensuring successful outcomes. o Responsible for CS KPI with right competence and capacity. o Define WLA and Wow with each region and driving improvement program across T1C o Build strong partnership with regional CS stakeholders through Governanceo Supporting transformation of Region T1C (9/10 regions) to new Five Market Area’so Driving cost improvements. Leverging MU India SI experience and continuing SI Project delivery / Management of OSS/NMS. Effiencient ways to build competence.o Responsible for instilling a customer first culture within the service delivery organization.
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Tier2 Delivery Manager Global Solutions - Global EngineeringEricsson India Global Services Private Limited Apr 2014 - 2016Sweden & India- Accountable for Service Delivery and Competence Domain readiness of OSS, IP Solution, DevOPS, Automations,Multi media, Solutions, Virtualization,Optical, Broadband and NMS. - Support delivery management and stakeholder management- Responsible for developing right skill, Competence, Emergency Handling and smooth operations. - Built diverse, open and transparent leadership team.- Tier2 Delivery Manager - Accoutable for Tier2 Solutions Support delivery from GSC India for all Global customer for Charging Solutions (BSS)/DevOPS/Fullstack , OSS, VoLTE/IMS, VoWifi, Multi Nodes and Virtuaization- Engagement with Service Portfolio of Solution Support Strategy and Excecution- Automation & Development of Tool to determine Solutions Complexity, Services offerings, Interfaces etc o I was responsible for managing the Ericsson Tier 2 customer support (Global Support) organization for Ericsson's Solution Support Services delivery. o TIER2 Delivery Manager (TDM /Global Engineering Operations) – Solution Support Service (SSS), Accountable for Tier2 Domain operations Customer engagement and competence development ofGE Solutions under (SSS) – CbiO, BSS, VoLTE , VoWifi / ENIW, M-OSS o Execution of BUGS Strategy of Secure Support – Multi system steering with Ericsson Business Line-PRS and SD&O (CS HQ)
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R-Nsg, Transformation & Head Of Competence Domain Oss, Service Assurance, Ip Solutions, RoutersEricsson India Global Services Private Limited Oct 2010 - Mar 2014Gwal Pahari, GurgaonDomain Head - GSC India, OSS / Service Assurance (Ericsson, fTelcordia, NMS (fMarconi), IP Solutions (Multi Vendors), SAM, Optical Broadband (fMarconi), Packet Core- Transformation Global CS Tier1 Operations from Regions.- Transformation of Tier2 CS business from GSDC to GSC India - Development and business transfromation of Work Packages for routine job (Software updates, Deployment support, Configuration management etc)– Focusing for Cost efficiency, Operational efficiency - Ensure of right skill (Internal and External hiring) , Delivery capacity and Enhance Competence as per business Demand for Tier1 and Tier2 delivery - Drive Centralized Services business expansions and synergies cross assignment- Readiness of Services delivery and Operations - Built diverse, open and transparent leadership team.• Global Transformation, Line & Competence management • GSDC to GDP/TIER2(Global Engineering) of M-OSS, IPBBNMS, IP Solution & IP Routers establishment operational readiness and Hub performance• Tier 2 Mobile OSS is based in Ireland, India and Mexico and provides 365 24/7 support for more than 400 customers globally. I have been in LDM role supporting from India Hub.• Operationally stablished and accountable for TIER1 Central of Ericsson Nine Regions (Globally) support services delivery• Automation and process efficiency by development software tools (InstaView, iNEST & nARGUS- M&A)• Driving cost improvements• Competence management of Service Professionals and overall quality management of service delivery and associated processes
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Nsg Manager Oss, Broadband, Ip, M&A , Pcn – Market Unit India , Sri Lanka, Bangladesh And VietnamEricsson India Apr 2005 - Sep 2010Gurgaon, India- Accountable and Troubleshooting for Region/ MU India Customer support delivery and Customer interfacing for RAN , Packet core, Service layer solution, Optical , broadband, Network Management and OSS- Responsible for supporting O&M and Service Delivery of OSS System Integration- Responsible for providing cost estimation and resource dimensioning for CS sales and 3PP contract negotiations- Driven continual service improvement activities - Built diverse, open and transparent leadership team and Technical Team.Network Support (NSG) Manager, Accountable for Circuit CORE, RAN, Packet Core (SGSN & GGSN) , VAS and OSS support delivery for Market Unit India, Sri Lanka, Vietnam and other neighboring countries. 3PP Vendor Management - Services, Delivery engagement and Contract / Cost NegotiationCustomer Support Services and Costing Preparation for Core, RAN and OSSLeading and managing the customer support function handling all Customer network incidents and emergencies. Responsible for the sales support, 3PP Vendor management and customer support services -
Fsc Engineer To Fsc Senior Technical Lead (Core/Ran/Pcn) – Mu Inlk, Bangladesh And VietnamEricsson Feb 1996 - Mar 2005New Delhi Area, India- Troubleshooting and Problem handling for Region/ MU India Customer support delivery and Customer interfacing for Circuit Switch, 2G/3G RAN, Wireline and Ericsson IOG / APZ Processor Support, Packet Core (Edge, PCU, SGSN & GGSN), Design support at Ericsson Design lab AAchen Germany- System Hands-on as Engineer to Lead FSC Engineer- Circuit Core team member that successfully positioned, planned and executed: * GSM launch in India in 1996 * Launch and Rollout of GPRS in 1999 * Launch and Rollout of EDGE in Asia in 2002 * Launch and Rollout of 3G/HSPA in SE Asia in 2005
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Engineer Planning And EngineeringAlcatel-Lucent Jan 1996 - Feb 1996Gurgaon, IndiaDone site planning and represented Alcatel in all DOT (Department of Telecommunication). Conducted site surveys of local exchange and Integration -
Implementation Engineer – Core/Wireline NetworksEricsson India Ltd Feb 1994 - Dec 1995New Delhi Area, IndiaImplementation and testing Engineer – Core/Wireline Networks, APZ and IOG
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Service Engineer – Telephone/EpabxTata Group Aug 1990 - Feb 1994New Delhi Area, IndiaService Engineer – Telephone/EPABX support , testing and integration
Manoj Kumar Skills
Manoj Kumar Education Details
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Indian School Of Business (Part 1)Indian School Of Business
Frequently Asked Questions about Manoj Kumar
What company does Manoj Kumar work for?
Manoj Kumar works for Ericsson India Global Services Pvt Limited
What is Manoj Kumar's role at the current company?
Manoj Kumar's current role is R & D Manager.
What is Manoj Kumar's email address?
Manoj Kumar's email address is ec****@****o.co.in
What schools did Manoj Kumar attend?
Manoj Kumar attended Indian School Of Business (Part 1).
What skills is Manoj Kumar known for?
Manoj Kumar has skills like Gprs, 3g, Telecommunications, Gsm, Bss, Testing, Ip, Open Source Software, Lte, Integration, Service Delivery, Mobile Devices.
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Manoj Kumar
Qa Lead | Business Analyst | Data Analyst| Driving Quality Assurance And Process OptimizationChennai -
Manoj Kumar
Key Account Manager | Hiring Data Analysts , Data Scientists & Data Engineers.....New Delhi -
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Manoj Kumar
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