• User Account Management: Oversee user accounts, licenses, distribution lists, shared mailboxes, security groups, domains, subscriptions, and permissions in line with company policies. This includes adding and removing users, adjusting licenses as needed, and resetting passwords.• Device Management: Enroll devices in Intune, ensure device compliance, manage Windows 10 updates, monitor devices, and create configuration and compliance policies.• User Training: Conduct training sessions for users on applications such as Teams and Outlook, including guidance on changing email and system passwords.• Issue Resolution: Provide prompt solutions for ad hoc requests and resolve hardware, software, printer, and network issues.• User Education: Instruct users on the proper use of IT resources like headphones, cameras, printers, and scanners.• Biometric Registration Support: Act as the first point of contact for biometric registration and related support.• Azure Active Directory Management: Create, edit, or delete user and device groups in Azure Active Directory.• Microsoft 365 Support: Offer support for Microsoft 365 applications and services to a global user base.• Asset Management: Maintain the inventory tool, “Asset Tiger,” by updating records for issued assets.• User Onboarding: Facilitate the onboarding of new users, including assigning Microsoft 365 licenses.• IT Asset Issuance: Distribute IT assets to new employees after installing the necessary applications.• SOP Development: Create and manage standard operating procedures for IT processes.

• User and Access Management: Create or delete users, manage form access, and handle requests for opening or cancelling rental orders and invoices in the GDMS, SMS, and WhatsApp portals.• Website Access Management: Grant or block access to websites using the SonicWall firewall, and route traffic based on IP or port requirements as needed.• Domain Management: Create and delete users and groups in the domain, change passwords, and manage shared folders and printers.• IT Support: Provide support for networking, new hardware and software installations, and troubleshooting.• Inventory and Call Log Maintenance: Keep the system inventory updated and maintain daily call logs.• Hardware Diagnostics: Diagnose hardware issues and replace defective components as necessary.

• Co-ordinate with Electricity Department for Net-Metering on behalf of Company & Customer. • Monitoring & Co-ordinating with technician and labor for project execution.• Purchase & Co-ordinate with vendors for delivery of material. • Follow Up with customers for balance payment.

• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.• Provide Remote Support to the Customer based in UK, US as Tech Support • Network Monitoring & Recording• Coordinate with vendors.

• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.• Diagnose hardware and software problems and replace defective components.• Coordinate with vendors and with company personnel to facilitate purchases.• Technical support & smooth functioning- MAC, Blackberry to Director & PA• Maintain an inventory of parts for emergency repairs.

• Video Conferencing between sales & Service, Mobile Device Software Updation for Directors (Apple, Blackberry)• Inventory management, Vendor Management, AMC contract & PO• IT Support – Networking, New installation & troubleshooting.• EPBX: technical support functionality of Extensions• Bills & payments to vendor agencies• Conducting web base training Conducting web base training i.e. DMS, Axela, Sales force

• Conducting training & support to the customer about Electronic Security Systems i.e. - CCTV, Access control & Attendance system).• Supervising the activities regarding Hardware & Software Installation.• Handling and resolving the problems faced by User on our systems.

• Troubleshooting the problems of printer, software, and hardware in multiple locations across Delhi NCR.• Worked on Autodeal and support to the user on the same.• Installation of software and hardware.