As a committed Software Engineer with 2.8 years of experience at HCL Technologies, I bring expertise in Windows administration and technical problem-solving. My role focuses on optimizing server performance, managing Active Directory environments, and safeguarding systems through rigorous security practices. I thrive on resolving complex incidents quickly, whether it's a server issue, application failure, or user access problem, all while adhering to strict SLAs.My technical toolkit includes proficiency in ServiceNow and Jira, enabling me to efficiently manage incidents and change processes. I’m skilled in Active Directory, handling user and group management, role-based access control, and regularly executing security patches to mitigate risks.Beyond the technical aspects, I’m driven by a passion for continuous improvement and learning, particularly in areas like Active Directory, Windows Defender, Backup and recovery, DHCP, GPO and ITIL processes. I approach challenges with a problem-solving mindset, ensuring that I deliver reliable and effective solutions that support organizational goals.In every project, my focus is on maintaining system integrity, improving service delivery, and contributing to a secure, efficient IT environment. I’m always eager to take on new challenges and advance my expertise in this dynamic field.