Manoj Kumar M Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

 I've been promoted from Implementation Architect to Team Lead, effective March 2023. This marks a transition from an individual contributor to now leading a team of 8 members. Our collective efforts manage a portfolio of 48 Mid-MarketAccounts, amounting to an impressive Monthly Recurring Revenue (MRR) of 68 Lakhs. Project Management: Project owner of the designated account. Bizom representative for that account. Responsible for all alignment internal or external. Client… Show more  I've been promoted from Implementation Architect to Team Lead, effective March 2023. This marks a transition from an individual contributor to now leading a team of 8 members. Our collective efforts manage a portfolio of 48 Mid-MarketAccounts, amounting to an impressive Monthly Recurring Revenue (MRR) of 68 Lakhs. Project Management: Project owner of the designated account. Bizom representative for that account. Responsible for all alignment internal or external. Client Relationship management: Maintain constant engagement with all major stakeholders at client end (Business and Functional) through weekly/monthly/quarterly business reviews. Show less

Bengaluru, Karnataka, India

 In January 2023, I was promoted from Implementation Specialist to Implementation Architect, transitioning from an employee to an individual contributor. In this new role, I have managed 12 accounts with a Monthly Recurring Revenue (MRR) totaling28 Lakhs. CrossFunctional Communication: Work closely with RnD and AMT Team in the entire process towards ensuring faster go-lives and executions of new initiatives in accounts. Understanding of software architecture, Configuration of the… Show more  In January 2023, I was promoted from Implementation Specialist to Implementation Architect, transitioning from an employee to an individual contributor. In this new role, I have managed 12 accounts with a Monthly Recurring Revenue (MRR) totaling28 Lakhs. CrossFunctional Communication: Work closely with RnD and AMT Team in the entire process towards ensuring faster go-lives and executions of new initiatives in accounts. Understanding of software architecture, Configuration of the product to match customer requirements. Show less

Bengaluru, Karnataka, India

 Customer support and operation leader with a proven record of success in executing strategic plans to meet company objectives. Project deliverables for global FMCG, CPG MidMarket Customers. Spearheaded creation and delivery of 300+ customized solutions for a roster of 12 Indian FMCG giants, generating 28 Lakhs of Monthly revenue.

Bengaluru, Karnataka, India

 Being a support as I was communicating with end users by providing high quality customer service with the objective of being a CONTRIBUTOR'S loyalty and highest possible customer retention,ensuring the delivery of consistent superior levels of customer service. Analytics/Insights: Regular insights backed discussions with clients to suggest methods to drive the desired outcomes expected out of Bizom. Upsel/Xsell: Create upsell/xsel opportunities in ACCOUNT by understanding their… Show more  Being a support as I was communicating with end users by providing high quality customer service with the objective of being a CONTRIBUTOR'S loyalty and highest possible customer retention,ensuring the delivery of consistent superior levels of customer service. Analytics/Insights: Regular insights backed discussions with clients to suggest methods to drive the desired outcomes expected out of Bizom. Upsel/Xsell: Create upsell/xsel opportunities in ACCOUNT by understanding their business challenges and outcomes they want to achieve aligned with their RTM goals. Requirement Gathering and Documentation: Understand, analyze, and gather client requirements, document them in a BRD. Show less

Bengaluru, Karnataka, India

 A Handle end to end implementation of Bizom, a leading SaaS/cloud-based supply chain automation product for the FMCGindustry. Working with Master Data, assisting with service requests and troubleshooting problems with data. Client Interaction-Handle client and communicate client’s requirements to internal teams. Coordinate with respective stakeholders and provide technical assistance to clients within SLA. Providing end user training for different sets of roles… Show more  A Handle end to end implementation of Bizom, a leading SaaS/cloud-based supply chain automation product for the FMCGindustry. Working with Master Data, assisting with service requests and troubleshooting problems with data. Client Interaction-Handle client and communicate client’s requirements to internal teams. Coordinate with respective stakeholders and provide technical assistance to clients within SLA. Providing end user training for different sets of roles. Android/Web (Backend) training. Show less

Bachelor'S Degree, Electronics, A

Activities and Societies: Badminton

Education record