With over 13 years of experience in operations and technical support roles at Amazon, I've developed a robust skill set in delivering efficient solutions and nurturing client relationships. My outgoing nature and dedication have been key to my success in dynamic environments where adaptability is paramount. Continuously staying updated with industry trends through ongoing learning is a personal priority. Recently transitioning into management, overseeing a small team.Learn and Be Curious, Invent and Simplify, Dive Deep and Ownership are my favorite leadership principles.Core Competencies:Operations Management- Managing complex, multi-layered processes involving internal/external customers and stakeholders, with dependencies on several business partners.- Overseeing overall process functioning, identifying areas for improvement and implementing strategies to drive efficiency.Subject Matter Expertise- Practical experience working on sales operations and analytical processes.- Involvement in process optimization projects by leveraging acquired subject matter expertise.Stakeholder Management- Cultivating and maintaining strong professional relationships with stakeholders globally in highly matrixed environments.- Focusing on a customer-centric approach and delivering business-critical, judgment-driven operational and analytical support to internal and external customers.Team Management- Recruiting, mentoring, training, and developing team members to ensure operational efficiency.- Leading multiple members consisting of subject matter experts, New hires and Interns.