I am a result-oriented professional with over 16 years of experience across multiple phases of IT Service Delivery Management, Project and Solution Management. Throughout my career, I have conceptualized and implemented effective ideas and strategies that add value, aiming to contribute through inspiring leadership, rich experience, and innovative excellence.In my current role as a Service Delivery Manager - Managed Services at Corteva Agriscience, Hyderabad, I provide guidance and mentorship to a team of over 50 support leads, support executives, and vendor teams. My responsibilities encompass product lifecycle management, business solution areas, and Program Management Office (PMO) functions. I have successfully facilitated the promotion of a critical associate, managed the segregation and assignment of mobile applications during reorganization, and driven goal setting and rating disclosure discussions while identifying improvement opportunities and assigning relevant training.I specialize in IT transformation projects and programs, ensuring adherence to ITIL best practices. With a robust background in the ITIL & ITSM framework, I have demonstrated expertise in efficiently managing high-severity incidents to maintain service availability and minimize operational disruptions. My role often involves conducting root-cause analysis and providing strategic leadership to address technical challenges, ensuring seamless end-to-end delivery operations.My expertise extends to SAP Solutions, where I possess a thorough knowledge of various SAP solution versions, platform interdependencies, the SAP ecosystem, S/4HANA architecture, and conversion and migration processes. I have a deep understanding of the different ways SAP systems can be integrated with each other and with third-party applications, ensuring seamless integration and functionality across the SAP landscape.As a leader in Program Management, I utilize Agile & Scrum methodologies to direct all phases of projects, encompassing planning, defining scope, setting timelines, monitoring, inter-discipline coordination, resource planning & documentation, budgeting, vendor management, and execution.My key achievements include conducting Continual Service Improvement (CSI) initiatives to rectify process gaps in the Service Management Environment and being recognized as the top performer for driving enhancements in the ITSM project at Wipro Technologies. I also received a Certificate of Appreciation for effective contributions to Incident & Problem Management initiatives at Syngenta.