• Proactively engaging with the client to understand recruitment needs to ensure appropriate resourcing strategies are aligned and put in place and forecasting is achieved • First point of contact for client and first escalation point for any daily operational issues • Ensuring onsite team is meeting internal and client KPI’s & SLA’s • Developed and refined client processes and procedures, identify areas for improvement and implement solutions needed to streamline… Show more • Proactively engaging with the client to understand recruitment needs to ensure appropriate resourcing strategies are aligned and put in place and forecasting is achieved • First point of contact for client and first escalation point for any daily operational issues • Ensuring onsite team is meeting internal and client KPI’s & SLA’s • Developed and refined client processes and procedures, identify areas for improvement and implement solutions needed to streamline workflow and increase operating efficiency • Ongoing account development and up-selling from existing solution and engaging with necessary Randstad colleagues • Managing ad-hoc project-based work and reporting to benefit the smooth running of the client account • Prepare activity reports to support effective management of information reporting. • Identify where improvements can be made in quality and productivity and ensure targets are met. • Developing and maintaining internal RSR Operations and Infrastructurenetworks. • Manage financial and administrative processes in accordance with company policies, standards and procedures to support day to day management of the business. • Resolve escalated commercial and contractual issues or complaints, if needed and in line with company policy.• Comply with internal processes at all times• Lead and manage the recruitment and induction of consultants to ensure business resource plans have been achieved.• Provide leadership, coaching and support to teams and consultants to ensure that they perform to the maximum of their abilities. • Assess and address training needs of staff to support personal development plans. • Provide regular communication to staff to update them on market developments, business priorities and to create a positive working environment. • Provide regular and constructive feedback to staff. • Conduct team meetings to promote teamwork, set & prioritize goals and inform on company updates Show less

• Compiling metrics on employee data from all internal stakeholders and being the single source of information for cross all India branches.• Reporting out employee metrics and evaluation to the leadership.• Facilitating effective resource utilization – Resources Management Group function.• Responsible for managing the status of the resources and skills data base.• Work closely along with business stakeholders for day-to-day operational efficiencies on the… Show more • Compiling metrics on employee data from all internal stakeholders and being the single source of information for cross all India branches.• Reporting out employee metrics and evaluation to the leadership.• Facilitating effective resource utilization – Resources Management Group function.• Responsible for managing the status of the resources and skills data base.• Work closely along with business stakeholders for day-to-day operational efficiencies on the ground.• Monitoring and ensuring employee databases accuracy and maintaining internal systems - EOMS• Performance management engagement.• Strongly-partner with HR team, Finance and other internal partners for payroll processing.• Provide overall support and guidance to HR Operations teams on Systems and Processes Show less

 Maintaining high performing service support functions including multiple client management involving employees and client related services with value adding management functions. Automation of On Boarding, classification and management of 800+ applications from the Identity and Access Management perspective. Self Service portal design and development to configure and automate manual feeds. Design and Deploy consistent Automate Access Management Solution to manage flow of Access… Show more  Maintaining high performing service support functions including multiple client management involving employees and client related services with value adding management functions. Automation of On Boarding, classification and management of 800+ applications from the Identity and Access Management perspective. Self Service portal design and development to configure and automate manual feeds. Design and Deploy consistent Automate Access Management Solution to manage flow of Access Requests. Create standardized tool that captures all fly – in country restrictions. Onboarding configuration and integration estimation for 13 APAC, 40 Americas and EMEA countries Re-engineering GIS IDAM platform to handle increased demand of IDAM Systems (Request and OneCert) with a view of 5-10 years future state scalability. Managed staffs to meet needs of the client including hiring, client assignment and training facilitation. Maintaining and establishing service improvement activities.  As owner of the escalation process take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review. Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed. Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed. Accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems. Drive internal and third-party service review meetings covering performance, service improvements, quality and processes Meeting Support. Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment Show less

• Supervising and supporting branch staff in the day-to-day completion of their duties.• Managing the achievement of branch objectives and targets.• Provision of branch activity reports to management.• Develop the corporate business base.• Promotion of company ethos and ensuring adherence to- policies and procedures.• Transaction and /or cash reconciliation.• Transaction authorization.• Branch opening and closing ownership.• Branch compliance… Show more • Supervising and supporting branch staff in the day-to-day completion of their duties.• Managing the achievement of branch objectives and targets.• Provision of branch activity reports to management.• Develop the corporate business base.• Promotion of company ethos and ensuring adherence to- policies and procedures.• Transaction and /or cash reconciliation.• Transaction authorization.• Branch opening and closing ownership.• Branch compliance management.• Adherence to audit requirement.• Identifying and recommendation deserving staff/subordinates for higher responsibilities. Show less

• To manage and promote lasting profitable relationships with existing high net worth customers and proactively seek out and develop new income generating relationships.• To provide clients with wealth management solutions and financial planning services.• To help maintain the integrity and essence of the Premier brand in the UAE.• The target market is the high net worth Individual's with a focus on portfolio style management and wealth creation with multi product emphasis.•… Show more • To manage and promote lasting profitable relationships with existing high net worth customers and proactively seek out and develop new income generating relationships.• To provide clients with wealth management solutions and financial planning services.• To help maintain the integrity and essence of the Premier brand in the UAE.• The target market is the high net worth Individual's with a focus on portfolio style management and wealth creation with multi product emphasis.• Managed over 250 high net worth clients around the world with a portfolio size of Aed 350 million. • Training Program: Completed Anti-Money Laundering and Counter- Terrorist Financing Program. Show less