- Managed all aspects of the school's ICT operations, including but not limited to ICTservices, network operations, security, and applications, subscription renewals.- Lead project whole campus Wi-Fi upgrade with Aruba controller and clearpass policymanager.Implemented new ITSM tool servicedesk plus by ManageEngine.- Improved overall security of systems by implementing MFA, email security gateway, XDRand a new firewall.- Conduct weekly meetings with the ICT team to analyse and discuss service improvementsand project planning.Collaborate with senior management in the school to participate in the IT budgetplanning process, aiming to optimize the utilization of available funds effectively andefficiently.- Successfully launched the BYOD program for grade 3 to grade 5 students.- Oversaw application integration and Single Sign-on across multiple applications in iSamsand Office 365- Lead o365 migration project from SISD to NAE tenant.

- Ensured that all members of the university as well as students are provided with the appropriate technical support for their work to be performed at best and that such a support and services are excellently delivered at all times.- Managed the university assets by making sure that password, maintenance and backup policies and procedures are implemented, an inventory for every item belonging to the department.- Played a leadership role for formulating the Strategy and Vision of Information Technology within the College.- Advised senior management and departments heads on IT Strategy to enable use of new and emerging technologies.- Developed and updated IT policies and procedures, IT manuals etc. Ensured the department code of ethics is totally followed.- Ensured proper planning to deal with security threats to the information and technology infrastructure. Administrated and managed site-lock security, which increase the website and LMS protection from security threats by 80%.- Supervised the migration of Bluehost from shared server to a dedicated server, which increased the performance of LMS and website by 40%.- Implemented disaster recovery solution using Acronis Cyber Protect, which increases the business continuity by 80%.- Integrated Moodle with SIS, MS teams and achieved SSO and hence reduced workload for faculties by 30%.- Supervised a team of 2, system admin and website admin and managed relationship between external vendors.

- Designed and administered LAN, WAN, internet, and voice networks.- Administered Symantec Backup EXE 2014.- Avaya IP Office administration. Migrated from BRI to PRI digital with 10 channels.- Supervised and managed whole IT infrastructure and data-center relocation with minimal downtime.- Migrated all HDD of workstations to SSD and increased the system performance by 70%.- Administered DHCP, DNS, Anti-Virus, File Servers, Print Servers and main IT infrastructure servers.- Provided technical support for faculty, student, staff and guest.- Administration of college CCTV, Wireless Controller, Fortigate Firewall etc.- Managed the IT Inventory and all IT Procurement activity.- Provided support for Interactive Projectors and Audio Video systems.

- Worked as an outsource IT Engineer at Al Ittihad Pvt. School, Dubai.- Managed user bug fixing, enhancement needs, user interface problems report and coordinate with IT Manager for a solution.- Setup and managed 8 IT labs, 85 classrooms and the whole IT infrastructure of 5 buildings in the campus.- Provided desktop support for more than 400 users including staffs and faculties. Managed Epson interactive projectors, smart boards.- Implemented and administrated Apple Mobile Device Management using Light-speed MDM for students.- Reconstructed equipment for network and IT labs, which reduced client support calls by 40% and increased up-time by 99.99%.- Achieved a cost saving of 40% by negotiating with vendors and contractors to deliver equipment and services.- Administrated Office 365, Microsoft exchange, POP3, IMAP and google apps email communications.- Managed and administrated IP telephony, L2/L3, core switches, firewall, APC with 65 APs, CCTV with 8 NVRs and 400+ IP cameras, Biometric system for the whole campus.- Installed and managed Manage Engine desktop Central for IT audits, Software patches and installation, remote desktop etc.- Implemented system security using sophos endpoint security for servers and workstations, which increase the system security by 70%.

Micronet Technology is one of the leading IT Company that is focused on empowering businesses with cutting-edge technology solutions in UAE. Since 2004, it has provided technology solutions to several type of organizations.- Systems/Network management in different contract-based companies.- Installing, Configuring and Troubleshooting Servers, Workstations, Desktops, Laptops, Network Printers / Scanners and other Peripheral devices, LAN, Wireless Devices etc.- System/Network Support in the Windows Domain with Server for Email Solutions.- Data backup and restoration using Microsoft and 3rd party utilities.- Ensuring the availability of networking applications by providing L1/L2 support - Services for the LAN/WAN with minimal down time.- Assist in implementing, testing and maintaining in-house applications. - Managed and troubleshoot the systems remotely using Remote Applications. - Proper Coordination & Escalation with different IT Teams that results end user satisfaction.- Ensuring timely Vendor Coordination and Follow ups.- Preparing & Updating Knowledge Base Documents for future reference.- Develop and maintain Standards and Procedures for Installation and Configuration.

- Coordinate with Internet Service Provider and ensure optimal service and uptime.- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.- User ID and Group creation/deletion/renaming in Active Directory.- Patch updating and hot fix updating in servers.- Maintain servers, workstations, computer rack, power supplies, UPS, computer peripheral equipment, scanners, printers, whiteboards, and projectors.- Technical support on IT systems in an efficient and timely manner.- Network connectivity troubleshooting, ping, tracert, telnet.- Investigating, diagnosing and resolve all network problems.

- Worked under the project of Keltron, a semigovernment organization.- Provided technical support on IT systems in an efficient and timely manner.- Provided training for CCNA, MCITP, RHCE.