Manoj Ng Email and Phone Number
Delighted to have you here! Here's a quick window into my professional sphere -As an ambitious professional, I possess a robust appetite for learning and embracing the challenges that cross my path. I hold a deep appreciation for the past while constantly seeking improved and innovative ways of doing things. My modus operandi is characterised by a fusion of creativity and kindness, values I carry with me in every endeavour. I firmly reject the notion that success solely relies on waiting for opportunities, as I believe in the power of hard work and initiative. Waiting only results in the remnants left behind by those who actively hustle.As a Project Manager at Zwayam - Info Edge, I am responsible for overseeing the successful delivery of the Zwayam Talent Acquisition Suite. My role entails change management, crisis resolution, issue and risk mitigation, outline milestones, identify key deliverables, and stakeholder engagement. Additionally, my responsibilities extend to team management and mentorship to ensure operational efficiency and process effectiveness. Beyond that, I also engage in identifying gaps and shortcomings in the SaaS product, collaborating with the product team and cross-functional teams, and devising solutions to enhance, augment and rectify these. Furthermore, I engage towards refining and amplifying the business processes with integrations and strategic initiatives to achieve better outcomes, which are critical aspects of my position.
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Implementation ManagerPrismforce Jan 2024 - PresentBengaluru, Karnataka, India -
Project ManagerZwayam Apr 2023 - Jan 2024Bengaluru, Karnataka, India -
Group Manager Customer Experience And Product SpecialistZwayam Apr 2022 - Mar 2023Bengaluru, Karnataka, India* Overseeing the day-to-day activities, providing guidance, and fostering a collaborative and high-performing team environment. Providing leadership and direction to the team, setting clear goals and objectives, and motivating them to achieve their goals and deliver high-quality results.* Identifying and implementing strategic moves to enhance business outcomes, such as improving customer experience, driving product innovation, and increasing efficiency of the process.* Working closely with key and large enterprise clients and serving as the escalation point for both internal and external stakeholders, addressing concerns, and providing timely solutions* Acting as the point of contact for handling and resolving critical issues or challenges that may arise, ensuring prompt and effective resolution.* Writing user stories to capture requirements, crafting client's test cases and acceptance criteria to ensure comprehensive testing, and closely monitoring the entire development lifecycle (FDD/SDLC). -
Manager Customer Experience And Product SpecialistZwayam Nov 2021 - Apr 2022Bengaluru, Karnataka, India* Developing an in-depth understanding of the product or product line, its features, functionality, and value proposition.* Integrating with other tools such as (Single Sign-On) SSO, Taleo, DocuSign, and AuthBridge through Postman APIs.* Gathering customer feedback on the product, identifying areas for improvement or enhancement, and collaborating with the product development team to implement necessary changes.* Handling customer relationships with mid-level enterprise clients, understanding their needs, and working closely with them to ensure their satisfaction.* Facilitating team meetings, discussing customer feedback, sharing best practices, and strategising ways to enhance the customer experience.* Conducting thorough testing and quality assurance activities to ensure the accuracy, functionality, and performance of the implemented solutions by the team -
Business AnalystZwayam Jul 2020 - Nov 2021India* A member of the Implementation Team, responsible for managing overall client services.* Involving in understanding the Business Requirements of Hiring, implementing and delivering tailored solutions in accordance with specific business requirements to meet their specific needs.* Creating a document outlining business/product requirements and conducting product demos (UAT)* Creating product documentation, user guides, and training materials to support customers in their adoption and usage of the product.* Oversee project deliverables, milestones, and assigned tasks, ensuring their timely completion.* Address technical issues and deficiencies by troubleshooting, analysing, identifying, and implementing appropriate solutions along with thorough analysis of the tool to identify any gaps or areas that require improvement.* Pioneer in utilising JSON, a NoSQL data format, for various purposes. -
Media And Marketing InternKamadhenu Telefilms Pvt Ltd Apr 2019 - May 2019Bengaluru, Karnataka, IndiaRole involves developing and implementing marketing strategies to promote Telefilms' services (channels, events and spiritual journeys) . This includes creating and executing social media strategies to engage with the audience, increase awareness, and drive viewership. Also, conduct market research to gain insights into audience preferences, industry trends, and competitors' advertising strategies.
Manoj Ng Skills
Manoj Ng Education Details
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Finance, General -
Computer Science (Pcmc)
Frequently Asked Questions about Manoj Ng
What company does Manoj Ng work for?
Manoj Ng works for Prismforce
What is Manoj Ng's role at the current company?
Manoj Ng's current role is Project Implementation | Business Process Automation | SaaS Implementation.
What schools did Manoj Ng attend?
Manoj Ng attended Christ University, Bangalore, Jain (Deemed-To-Be University), Shantiniketan Educational Institutions.
What skills is Manoj Ng known for?
Manoj Ng has skills like Microsoft Office, Social Media, Video Editing, Marketing Strategy, Json, Portrait Photography, Finance, Photography, Adobe Photoshop, Videography, Sales, Sql.
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