Manoj Phadke Email & Phone Number

Maharashtra, India

Managing a post sales team to reduce the cost - centre on the currentteam to add value to company revenue• Managed pilot process of Robo - advisory team to sell subscription basedFinancial Planning solutions.• Monitored data analytics to identify trends, opportunities, and areas ofimprovement within the cluster operations.• Was responsible for providing feedback to the digital marketing team inorder to optimize the lead management.• Was instrumental in providing accurate and timely feedback to the techteam to improve the current Financial planning program.• Collaborated with internal stake holders to improve customer satisfactionthereby increasing retention of existing customers.• Managed a Corporate Communications team to generate organic leadsthrough seminars & webinars.• Was responsible for launching RED-CARPET webinar's for C-Suiteemployees while working with the Corporate team.• Managed employee performance through disciplining, coaching, andcounseling• Interviewed, hired, and trained all employees and scheduled work hours

Mumbai Area, India

Managed employee performance through disciplining, coaching, andcounseling.• Developed marketing campaigns for upcoming events using social mediaplatforms.• Analyzed productivity reports to manage overall performance.• Improved team morale and motivation through positive reinforcement andteam-building activities• Improved team morale and motivation through positive reinforcement andteam building activities, resulting in improved team performance• Identified and addressed impediments to team progress and success, resultingin a smoother flow of work and improved team morale• Developed and maintained an Agile team culture by facilitating team buildingactivities and promoting an environment of continuous improvement

• Was given responsibility to handle team of 100 VFX artists where the core jobwas to deliver all the VFX shots to the Viewd department in the said time.• Handled and delivered various Hollywood projects like Wrath of Titans, Men inBlack 3, Frankenweenie, Wizard of OZ.• Core responsibilities included delivering VFX shots which is a mixture ofQuality and strict timeliness.• Planning and allocation of VFX shots to the artists as per the artists grading's.• Was instrumental in planning and adherence of Artist grading's for better andimproved productivity.• Responsible for leave management of the artists so that maximum artists areavailable during deadlines.• Liaising with VFX supervisors in order to ensure the Quality standards are metas per client requirements.• Conducting effective appraisal cycles to ensure there is fair scope for the artistto improve financially as well as within the company.

• Successfully handled a team of 25 associates towards Operational & Salesefficiency and responsible for managing a team & spearheading team forexcelling business targets.• Instrumental in giving ideas to the Operations head and department forbetterment of performances of various team members according to theirscores• Involved in monitoring calls and rating associates as per the various parametersdesigned, give individual feedback based on the calls monitored and design anaction plan for improving the quality• Ensuring high quality delivery, elevating customer satisfaction, while adheringto SLA's and work processes.

• Monitored calls for HSBC balance transfer process (Outbound Team) and havebeen a part of recruitment.• Prepared PIP (performance improvement plan) and counseled thenon-performers.• Preparing Quality MIS, weekly and monthly reports and sending it to the clienton daily basis.• Update clients and process managers about the achievements and targets forthe month.• Also conducting various call listening and call calibration sessions with theagents, TL'S and supervisors.• Preparing plan of action for non-performers and ensuring the same is met bythem.

• Started as a Lead advisor with 3 Global Services Pvt.Ltd.• Job responsibilities included handling customer queries related to mobile billsand handset queries.• Have monitored calls for advisors (being a Loan quality) across the billingskillset and given feedbacks for the same.• Have also prepared POA (Plan Of Action) for average performing advisors.• Have worked on different quality projects for the company and CustomerSatisfaction Survey Project, where use to listen calls that were rated bycustomers, analyzed the feedbacks from the customer, and prepared reportsand presentations which were shared across the billing skillset.

• Used persuasive communication skills to market products and services.• Responsibilities included handling inbound sales calls and converting theminto orders.• Have won an award for best ALC (Average Length of Call) for the Quarter Sep2004 until Dec 2004.• Created strong client relationships by providing timely responses toinformation requests.• Increased revenue stream by meeting cold calling goals and upselling newproducts.• Tracked and followed up with leads to convert prospects into customers.