Manoj Kumar Email & Phone Number

Singapore

• Perform the initial level troubleshooting duties in faulty events to reduce the issue or to acquire crucial facts and organize them meaningfully (create a ticket) so that after the escalations are finished, the operations team can include the details to address the issue as soon as possible. (High priority emergencies are handled with the help of R&D teams within the SLA.)• Increase the level of the identified issues with the relevant Operational teams to include them in the troubleshooting process as soon as possible and to also notify the relevant parties so that all necessary parties are aware about the occurrence. (Speak with multiple departments to pinpoint, evaluate, and resolve the problems.)• Escalating problems that need more help to the L3 Support & Development Team while troubleshooting problems with the Trax Retail mobile app.• Managing requests and issues submitted by internal teams via JIRA and ServiceNow offering L2 help to international clients while achieving SLA targets• Validate and process client-provided data through designated engines, pipelines, or system interfaces. Ensure accuracy and integrity of data before forwarding it to subsequent stages or returning it to the originating system.• Provision and manage user accounts, including activation, reset, addition, and deletion, for both internal and external users, adhering to client specifications. Utilize tools such as WinSCP and PuTTY servers to execute tasks efficiently.• Develop comprehensive support documentation upon implementation of new processes, outlining procedures and guidelines to facilitate seamless operations and troubleshooting.

Singapore

• Managing Emergency requests and issues that have been raised through JIRA by internal and external clients (L1 & L2 Support).• Monitoring the state of the world's infrastructure (backend) and all applications in real time, 365 days per year. (Engines, pipes, databases, programs, and network connections).• Monitoring production systems proactively with industry-standard technologies (PRTG, Pagerduty, Grafana, Datadog, Argo) to find and address possible risk areas before they have an impact on both internal and external clients.• Amazon Web Service (AWS), Google Cloud (GCP), Jira, ServiceNow, Confluence, MYSQL Workbench, Robomongo, Loggly, PRTG, Pagerduty, Spotinst (Spot), QlikView, Postman, and Grafana Dashboards are some of the tools being used.

Colombo, Western, Sri Lanka

• As a professional responsible for handling, auditing, and monitoring the Professional Service Team of Trax, I bring years of experience promoting efficiency and accuracy by managing and executing intelligence and operations information communication. I am skilled in updating KPI and API projects on a daily, weekly, or monthly basis and reporting KPI progress to stakeholders while proactively monitoring risk management.• Collaborate closely with the DAS, OSM, RS, and PS Teams, working on high-standard projects and Jira tickets. I take pride in finishing projects ahead of schedule with high standards and ensuring timely resolution to trouble tickets while following up with customers through emails.• My expertise lies in analyzing complex data, identifying areas for improvement, and implementing solutions that deliver measurable results. I thrive in dynamic work environments, enjoy collaborating with cross-functional teams, and have a proven track record of meeting or exceeding established targets.

Colombo, Western, Sri Lanka

• I am passionate about fulfilling project requirements of clients while meeting the needs of Trax. I closely work with clients and the Trax team via the JIRA platform, ensuring that all requirements are met and expectations are exceeded.• I am skilled in adhering to standard processes, checklists, and documentation, following all service level agreements (SLA) to deliver high-quality services. I thrive in fast-paced work environments and am dedicated to delivering projects on time, within budget, and to the highest standards.• My expertise lies in developing and maintaining strong relationships with clients, understanding their needs, and effectively communicating with them to ensure their satisfaction. I have a proven track record of delivering projects that exceed expectations and drive business results.

Colombo, Western, Sri Lanka

• I specialize in creating complete business studies for companies, including identifying issues, opportunities, and solutions. I am dedicated to developing plans, monitoring progress, reporting, and conducting variance analysis to ensure that business goals are met and exceeded.• I have a proven track record of defining business needs and reporting them to stakeholders, utilizing my expertise in analyzing data and developing insights that drive business results. I am skilled in identifying opportunities for growth and improvement and developing strategies that deliver measurable results.• In my role, I collaborate closely with stakeholders across the organization, building strong relationships and effectively communicating complex concepts in a clear and concise manner. I am dedicated to delivering projects on time, within budget, and to the highest standards.

Colombo, Western, Sri Lanka

• As a dedicated professional with a deep understanding of quality standards, I specialize in maintaining a working knowledge of the latest industry practices and ensuring that projects meet or exceed minimum quality requirements.• I am skilled in developing and assisting in the planning and implementation of projects, leveraging my expertise in project management to deliver results that drive business success. I am dedicated to ensuring that finished products are fully functional, meeting all quality requirements and exceeding expectations.• In my role, I collaborate closely with teams across the organization, building strong relationships and effectively communicating complex concepts in a clear and concise manner. I am committed to delivering projects on time, within budget, and to the highest standards.

Colombo, Western, Sri Lanka

• As a fitness professional, I am passionate about helping individuals achieve their health and wellness goals. With extensive experience in gym management and personal training, I am dedicated to promoting safety, providing expert guidance, and delivering high-quality fitness services.• In my role, I excel in demonstrating how to utilize workout equipment properly, ensuring that gym-goers are using equipment correctly and minimizing the risk of injury. I am vigilant in monitoring the gym environment for potential health and safety hazards, taking prompt action to eliminate risks and promote a safe, healthy workout space.• Additionally, I have extensive experience developing and leading fitness courses and workshops, sharing my expertise with others and helping them achieve their fitness goals. I take a personalized approach to fitness, developing customized exercise and diet plans that are tailored to each individual's unique needs and goals.• Through my dedication to safety, expertise in fitness training, and commitment to personalized service, I have built a strong track record of success in the fitness industry.

Beng (Hons) In Software Engineering

Higher National Diploma In Computing

Diploma In Cyber Security And Ethical Hacker

Certificate In Network Engineering