Manoj Kumar Email and Phone Number
- With over 7 years of industry experience, I have honed my skills as a versatile IT professional with a strong focus on cloud computing, network infrastructure, and project management. My expertise encompasses a wide range of technologies, including MySQL, Kali Linux, Ubuntu, and MS Office, allowing me to tackle complex technical challenges and deliver impactful solutions.- As a strategist, I excel in controlling project strategies to ensure efficient execution and successful outcomes. My ability to communicate effectively with clients and stakeholders has been instrumental in managing critical milestones and delivering projects on time and within budget.- In my current role as a NOC Support Engineer and Senior Global Support Engineer, I am responsible for proactively monitoring and maintaining the availability, performance, and security of IT systems, network devices, and applications. I handle emergency requests and incidents, conducting thorough troubleshooting and root cause analysis to minimize downtime and ensure adherence to SLAs.- I collaborate closely with cross-functional teams to identify, evaluate, and resolve issues promptly, leveraging industry-standard technologies and tools such as PRTG, Pagerduty, Grafana, and JIRA. Additionally, I stay updated on emerging technologies and industry best practices to continuously enhance my technical skills and knowledge.- With a keen eye for detail and a commitment to excellence, I take pride in my ability to analyze complex problems and develop innovative solutions. I thrive in dynamic work environments and am adept at working remotely and collaborating effectively with global teams.- My certifications as an Aviatrix Certified Engineer in Multi-Cloud Networking Associate (ACE) and a Certified Network Security Expert in Fortinet (NSE) underscore my dedication to professional growth and staying abreast of the latest technologies and trends in the industry.- I am enthusiastic about taking on new challenges and opportunities to further expand my expertise and contribute to the success of my team and organization.
Trax Retail
View- Website:
- traxretail.com
- Employees:
- 583
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Senior Global Support EngineerTrax Retail Jan 2024 - PresentSingapore• Perform the initial level troubleshooting duties in faulty events to reduce the issue or to acquire crucial facts and organize them meaningfully (create a ticket) so that after the escalations are finished, the operations team can include the details to address the issue as soon as possible. (High priority emergencies are handled with the help of R&D teams within the SLA.)• Increase the level of the identified issues with the relevant Operational teams to include them in the troubleshooting process as soon as possible and to also notify the relevant parties so that all necessary parties are aware about the occurrence. (Speak with multiple departments to pinpoint, evaluate, and resolve the problems.)• Escalating problems that need more help to the L3 Support & Development Team while troubleshooting problems with the Trax Retail mobile app.• Managing requests and issues submitted by internal teams via JIRA and ServiceNow offering L2 help to international clients while achieving SLA targets• Validate and process client-provided data through designated engines, pipelines, or system interfaces. Ensure accuracy and integrity of data before forwarding it to subsequent stages or returning it to the originating system.• Provision and manage user accounts, including activation, reset, addition, and deletion, for both internal and external users, adhering to client specifications. Utilize tools such as WinSCP and PuTTY servers to execute tasks efficiently.• Develop comprehensive support documentation upon implementation of new processes, outlining procedures and guidelines to facilitate seamless operations and troubleshooting.
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Noc Support EngineerTrax Retail Jun 2022 - Dec 2023Singapore• Managing Emergency requests and issues that have been raised through JIRA by internal and external clients (L1 & L2 Support).• Monitoring the state of the world's infrastructure (backend) and all applications in real time, 365 days per year. (Engines, pipes, databases, programs, and network connections).• Monitoring production systems proactively with industry-standard technologies (PRTG, Pagerduty, Grafana, Datadog, Argo) to find and address possible risk areas before they have an impact on both internal and external clients.• Amazon Web Service (AWS), Google Cloud (GCP), Jira, ServiceNow, Confluence, MYSQL Workbench, Robomongo, Loggly, PRTG, Pagerduty, Spotinst (Spot), QlikView, Postman, and Grafana Dashboards are some of the tools being used.
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Senior Operations Specialist (Quality Analyst)Trax Retail Apr 2020 - Jun 2022Colombo, Western, Sri Lanka• As a professional responsible for handling, auditing, and monitoring the Professional Service Team of Trax, I bring years of experience promoting efficiency and accuracy by managing and executing intelligence and operations information communication. I am skilled in updating KPI and API projects on a daily, weekly, or monthly basis and reporting KPI progress to stakeholders while proactively monitoring risk management.• Collaborate closely with the DAS, OSM, RS, and PS Teams, working on high-standard projects and Jira tickets. I take pride in finishing projects ahead of schedule with high standards and ensuring timely resolution to trouble tickets while following up with customers through emails.• My expertise lies in analyzing complex data, identifying areas for improvement, and implementing solutions that deliver measurable results. I thrive in dynamic work environments, enjoy collaborating with cross-functional teams, and have a proven track record of meeting or exceeding established targets.
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Operations SpecialistTrax Retail Jan 2019 - Mar 2020Colombo, Western, Sri Lanka• I am passionate about fulfilling project requirements of clients while meeting the needs of Trax. I closely work with clients and the Trax team via the JIRA platform, ensuring that all requirements are met and expectations are exceeded.• I am skilled in adhering to standard processes, checklists, and documentation, following all service level agreements (SLA) to deliver high-quality services. I thrive in fast-paced work environments and am dedicated to delivering projects on time, within budget, and to the highest standards.• My expertise lies in developing and maintaining strong relationships with clients, understanding their needs, and effectively communicating with them to ensure their satisfaction. I have a proven track record of delivering projects that exceed expectations and drive business results.
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Quality Assurance Associate QaOit Feb 2018 - Jan 2019Colombo, Western, Sri Lanka• I specialize in creating complete business studies for companies, including identifying issues, opportunities, and solutions. I am dedicated to developing plans, monitoring progress, reporting, and conducting variance analysis to ensure that business goals are met and exceeded.• I have a proven track record of defining business needs and reporting them to stakeholders, utilizing my expertise in analyzing data and developing insights that drive business results. I am skilled in identifying opportunities for growth and improvement and developing strategies that deliver measurable results.• In my role, I collaborate closely with stakeholders across the organization, building strong relationships and effectively communicating complex concepts in a clear and concise manner. I am dedicated to delivering projects on time, within budget, and to the highest standards. -
Associate Image ProcessorOit Jun 2017 - Jan 2018Colombo, Western, Sri Lanka• As a dedicated professional with a deep understanding of quality standards, I specialize in maintaining a working knowledge of the latest industry practices and ensuring that projects meet or exceed minimum quality requirements.• I am skilled in developing and assisting in the planning and implementation of projects, leveraging my expertise in project management to deliver results that drive business success. I am dedicated to ensuring that finished products are fully functional, meeting all quality requirements and exceeding expectations.• In my role, I collaborate closely with teams across the organization, building strong relationships and effectively communicating complex concepts in a clear and concise manner. I am committed to delivering projects on time, within budget, and to the highest standards.
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Senior Fitness InstructorLife Style Fitness Nov 2015 - Jan 2017Colombo, Western, Sri Lanka• As a fitness professional, I am passionate about helping individuals achieve their health and wellness goals. With extensive experience in gym management and personal training, I am dedicated to promoting safety, providing expert guidance, and delivering high-quality fitness services.• In my role, I excel in demonstrating how to utilize workout equipment properly, ensuring that gym-goers are using equipment correctly and minimizing the risk of injury. I am vigilant in monitoring the gym environment for potential health and safety hazards, taking prompt action to eliminate risks and promote a safe, healthy workout space.• Additionally, I have extensive experience developing and leading fitness courses and workshops, sharing my expertise with others and helping them achieve their fitness goals. I take a personalized approach to fitness, developing customized exercise and diet plans that are tailored to each individual's unique needs and goals.• Through my dedication to safety, expertise in fitness training, and commitment to personalized service, I have built a strong track record of success in the fitness industry.
Manoj Kumar Education Details
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Beng (Hons) In Software Engineering -
Higher National Diploma In Computing -
Nextgen CampusDiploma In Cyber Security And Ethical Hacker -
Certificate In Network Engineering
Frequently Asked Questions about Manoj Kumar
What company does Manoj Kumar work for?
Manoj Kumar works for Trax Retail
What is Manoj Kumar's role at the current company?
Manoj Kumar's current role is Senior Global Support Engineer at Trax | Aviatrix Multi-Cloud Certified Engineer | Cloud Computing | Infrastructure Management & Observation | BEng (Hons) Software Engineering.
What schools did Manoj Kumar attend?
Manoj Kumar attended Canterbury Christ Church University, Pearson College London, Nextgen Campus, National Institute Of Business Management (Nibm - Sri Lanka).
Who are Manoj Kumar's colleagues?
Manoj Kumar's colleagues are Tharushi Gallage, Mayvelyn Domiquel, Clsswb, Brad Schroe, Zoltán Vári, Sandra Osorio, Alex Stepanov, Global Mba, Davi Miyano.
Not the Manoj Kumar you were looking for?
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Manoj Kumar
Beng (Hons) In Computer Networking | Hndit | Data Center Network | Network Designing | Dedicated To Optimizing Network Performance And Ensuring Seamless It Operations.Colombo District -
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Manoj Kumar
Professional Vfx & 3D Motion Graphics Artist | Senior Creative Art Director | Digital Marketing | Sound Designer | Web Development With Digital Marketing | 12+ Years ExperienceColombo -
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