Senior Business Analyst
9.5 Years of work experience in the Analytics & Back Office Operations (BFSI) domain. In Analytics I have been associated with multiple projects. Worked as a PMO & managed compliance, audit related activities for A&I unit. Worked closely with product team for analyzing scope of automation, process improvement, and co-ordinate with development team for automation. Managed data & MIS reporting. Have also managed query reduction analysis project with Dublin team & provided root cause analysis, observations, suggestion in order to improve existing process & provide better services to end customers by promoting self services. In Back Office Operations, I have worked for ACH investigation and the role was to investigate & provide resolution to different queries initiated by end customer with regards to their account & ACH transaction. Shared ideas & techniques to improve quality & accuracy of work. In Billing OPS, have worked closely with client for account reconciliation & managed global billing system data migration project. In F&A department, have done MIS reporting and R&A on data discrepancy issues. Proficiency in e-mail management & managing client calls.
