• Engaging stakeholders to understand & and formulate learning objectives by implementing effective learning strategies and programs, all while considering organizational goals.• Conducting Training Need Analysis through PMS and other feedback mechanism. Build a learning road map.• Prepare and maintain a training calendar with well-planned programs. Set, track, and achieve Learning & Development Key Performance Indicators (KPIs) for the department by continuous monitoring the progress.• Evaluate & ensure the measurement and effectiveness of training programs through NPS metric, 360’ feedback, Kirkpatrick model, etc. to improve the quality of training.• Conduct regular reviews of individual and organizational development needs.• Analyze and generate reports for evaluating the learning process and providing inputs for decision-making. Prepare and submit Management Information System (MIS) and reports promptly.• Taking LMS & LXP Platform training for New Joinees and internal employees.• Support the administration of learning platforms. Execute the day-to-day ongoing operations activities including content curation, usage analysis, reporting and integration of the learning platform.• Assign and monitor online training programs in LMS and LXP platform, ensuring completion within designated timelines.• Track and report on the progress of online training initiatives.• Worked in a multi-geography organizational environment.• Collaborated with cross-functional teams to maintain project progress.• Supported staff with developing professional skills and abilities, uplifting team performance.

• Engaged in Talent Development, managing both Internal and External Training requirements while providing administrative support to the L&D wing of the HR Division.• Led end-to-end Campus recruitments for local and Global Teams, including Profile screening, Contract Negotiations, Interviews, Onboarding, Budget Planning, Orientations, Performance Management, and Talent Management.• Applied working knowledge of adult learning theory and employee development methods, collaborating with COE Managers, BU Head, and Global Leaders in updating career progression paths for employees of various levels within the Organization to make the Organization the Best Place to Work.• Worked closely with the Global Compliance Team in ISO Internal and External Audits, related to Training & Development and managed Vendor relationships within budget• Arranged successful events, organized regular Training sessions on Communication, Soft Skills, Technical, and Interpersonal Skills for all employees.

• Served as a National Level Profile in the training team at the Corporate Office.• Responsible for developing Behavioral, training content based on research and training needs.• Maintained close coordination with Business Heads, Enterprise Heads, and Product Managers for the development and execution of Training programs, both nationally and at the Circle level.• Planned and administered programs to equip employees with the skills needed to meet organizational objectives across Pan India.• Created Training Calendars, preparing and updating national post-training reports, managing and analyzing data.• Ensured timely delivery of training programs within SLA and conducted regular reviews with stakeholders to ensure accountability.• Coordinated with Learning App Vendors and LMS Vendors for digitizing training.• Prepared weekly, monthly and yearly training progress report• Led cross-functional Teams for various projects like Future Skill Development, Field Sales Trainer Skill Development, and Digital Sales Training.• Conducted quarterly surveys for Trainers and employees, and compiled data for training evaluations and improvements.• Managed the LMS Tool, oversees the merger-related training activities, and supervised a team of 13 external trainers.• Captured training data, tracking employee-learning history, and ensuring follow-through with teams and individuals.

• Responsible for overseeing the client LMS tool and managing the entire process, including modifications and additions to subjects and tabs.• Prepares online training sessions and launches links, serving as the Subject Matter Expert (SME).• Manages team members, provides necessary training, and allocates work.• Prepares monthly vendor evaluation reports for multiple facilitators and QA reports.• Generates bi-weekly access reports for all employees across the client organization.• Schedules end-to-end training based on demand, handles reconciliation and provides credits to participants.• Resolves participant queries related to learning and LMS access, assisting the team and client with LMS-related issues.• Works on various tools and applications to extract reports and update data for client access.• Takes on ad-hoc projects within stipulated timeframes and ensures accuracy.• Initiated and implemented the HTD (Hire-Train-Deploy) model, conducted Induction and orientation sessions, and contributed to building a competency matrix to address resource shortages for future projects.

• Sourcing and Screening of resumes from the DHL portal and coordinating with candidates.• Conducting aptitude and the first round of introduction interviews.• Updating Performance Dialogue for the team daily• Exit formalities.

• Experienced in Human Resource Transaction (HRT) processes for UK and Ireland candidates.• Handled various aspects including sourcing, screening, onboarding, Employee Life-cycle Management (ELM), and Exit formalities.• Proficiently prepared contract and offer letters, with a working knowledge of SAP HR Master Database, SAP Organization Structure, SAP Reports, and HR Authorization Reports.• Manages overall functions and documentation related to HR transactions from employee onboarding to exit, including references, promotions, salary, and transfers. Played a key role in maintaining organizational HR records.• Conducts Quality Checks and Audits on team members' work.• Provided Training, Coaching, for Team members as needed