Became a full-on production support analyst, managing Java Backend, Frontend, IBM DB, Software AG tools, IBM MQ, Layer 7, Informatica Identity Resolution, Corticon Studio, and Batch Servers.• Upgraded the Informatica Identity resolution from the JAR file approach to the service approach, enhancing security.• Added new code to read the response from Informatica and use them efficiently in the current code and display the results.• Debug front-end pages to make them work well with different browser engines.• Making Java updates along with Corticon rule engines.• Make sure the code is accessibility friendly to differently-abled people.• Having to write new functions or modify the deprecated function in JavaScript when moving from the IE browser engine to the Chromium Browser engine.• Working on Corticon Rules Engine and the generation of rule flows.• Working on Corticon API to automate eds file generation.• Writing queries to generate multiple test case scenarios.• Testing Front end applications with different scenarios.• Finding the root cause for the difference in code performance in multiple environments.• Consulting with multiple teams and coordinating calls with Vendors to make a successful upgrade of the Corticon Rules Engine.• Developing Informatica Identity Resolution as a SOAP and REST service from a WSDL file for different versions of the application.• Configuring Software AG tool Centrasite to configure the endpoints for different environments. • Monitoring and upgrading the Layer 7, for different environments.• Upgrading the security enterprise systems to the latest TLS1.2. • Upgrading Corticon from 5.4 to 6.1.3.2• Upgrading Informatica Identity resolution from 9.5 to 10.2• Triaging the development issues for any major code deployments that integrate code from all the different teams of the enterprise project.

Batch Support Analyst, Deloitte, (Contractor for 4 Consulting Inc), Mechanicsburg, Pennsylvania, United States of America 04/2021-PresentWorked in partnership with multiple facets of software teams, particularly with DBA team build team, testing team, development team, and business team, and analyzing the data pertaining to the maintenance and working of highly sensitive data in the medical Industry.• SQL and advanced computerized models are used to extract and analyze the data• Performing initial analysis to assess the quality of the data.• Assisted in removing corrupted data. Maintaining databases, data systems – reorganizing data in a readable format. • Creating PivotTables in Excel, producing databases from scratch in Access for analyzing the data. • Preparing reports for the management stating trends, patterns, and predictions using relevant data.• Supported the execution of batches and programs, managed their performance tracking to meet deadlines for project completion.• Using Data visualization tools in preparing Daily analysis reports on the batches. • Supporting Build and Development team on running the specific jobs.• Works in collaboration with the testing team to test various jobs.• Work with the Maintenance and operations team to provide them information on the latest updates on the jobs and finding the technical difference between legacy jobs and the upgraded jobs.• Promoted to a deputy within four months of joining the team despite seniors with much more experience and hours in the project.

Helped potential students with their selection of school and provided information about University.Gained experience on Customer Engagement.

Monitored department policy. Reported violators of company policy.Attending customers with their queries.Work required high Conflict Resolution skillsHad high degree of customer interaction

In this position, I collaborated within the high-performing System Integrator (software development) team, supporting the design and development of innovative software applications. I gathered business cases and analyzed project requirements, communicating across stakeholders to define the project scope. I also assisted with document management and project status updates, tracking timely project completion to meet client needs. A few of my achievements include: ◆ I played a key role authoring detailed documentation of development action-items, explaining technical project progress and updates to non-technical clients in an easy-to-grasp manner. ◆ I had the opportunity to support training activities for new associates, providing information on organizational policies and best practices.◆ Gained increased knowledge and experience with numerous development languages and technologies including Java, Spring, Angular, HTML, XML, CSS, Bootstrap, JavaScript, SQL, and MySQL.

SAP MM Functional Consultant.Managed Ticket assignments of the work flow.Managed high level tickets and directed teams for complex tickets.Handled high priority issues.Managed Client communication regarding open work ordersInterpreted client requirements to technical resources and vice versaPerformed Functional modifications on the websites.Worked on support and update of the MM application.Prepared test case scenariosPrepared and Documented User ManualsDocumented work processes.Client Management.Tracked the worked flow of team and reported to clients and project owners.Documented and tracked the progress of the work-orders and tickets, and updated project managers

SAP CRM Functional Consultant.Managed Ticket assignments of the workflow.Managed Client communication regarding open work ordersPerformed Functional modifications on the websites.Worked on support and update of the CRM application.Prepared Use case scenariosPrepared and Documented User ManualsTracked the workflow of the team and reported to clients and project owners.Documented and tracked the progress of the work-orders and tickets, and updated project managersCollaborated with multiple teams to generate the workflow reports on all work orders.