➔ Led 1-hour lectures and lab sessions on Cisco Packet Tracer and GNS3 for 100+ students.➔ Held workshops on packet capturing, cybersecurity, and Wireshark troubleshooting.➔ Improved students' practical application of cybersecurity by 30% through the use of virtual simulations.➔ Increased network diagnostic skills by 80% through the implementation of real-world challenges.

➔ Resolved 40+ technical issues daily with a 90% first-call resolution rate.➔ Achieved a 95% customer satisfaction rate by resolving over 1000+ network incidents.➔ Managed and configured OLT systems from Raisecom, Nokia, and ZTE.➔ Hands-on expertise with ONU devices from Raisecom, C-Data, ZTE, and Nokia.

➔ Reduced network downtime by 25% through proactive monitoring and troubleshooting.➔ Enhanced network performance by 15% with optimized configurations.➔ Managed 50+ network devices, achieving 99.9% uptime.➔ Streamlined IT staff onboarding by 50% with efficient network procedures.➔ Reduced equipment costs by 20% through effective vendor negotiations.➔ Administered network infrastructure including MikroTik Router, Cisco Switches, Hikvision NVR, and Zyxel APs.

Modules:• CIS092-1: Fundamentals of Software Engineering• CIS095-1: Databases & Computer Networks➔ Mentored 120+ undergraduates, leading to a 15% increase in course satisfaction.➔ Developed and graded assignments and exams, improving standardized test performance by 20%.➔ Provided personalized tutoring to 30 students, achieving a 20% average grade improvement.➔ Collaborated with the module leader on curriculum updates, boosting course evaluations by 10%.➔ Managed student inquiries with a 95% satisfaction rate via email and Freshdesk.