Manoja A Email & Phone Number

Bengaluru, Ka, In

India

Handling a team of 15 members in generating leads, nurturing client relationships, and supporting the sales process before the final sale.1. Leading and motivating the pre-sales team to achieve targets and KPIs.2. Developing strategies to generate leads and qualify prospects.3. Collaborating with sales, marketing, and product teams to align strategies and messaging.4. Providing guidance and support to team members in conducting product demonstrations and presentations.5. Training team members on product knowledge, market trends, and sales techniques.6. Analyzing data to identify opportunities for improvement and optimization.7. Handling escalations and resolving customer issues in a timely manner.8. Keeping abreast of industry developments and competitor activities to stay competitive.9. Participating in client meetings and negotiations as needed.10. Maintaining accurate records of leads, interactions, and sales activities for reporting and analysis.11.Working closely with the product team to improve on the lead generation through advertisement, Marketing and through different channel partners.12.Good PC skills, especially MS Excel,Data analytics ,Data management Excellent communication and leadership skills.Organizational and time-management skillsDecision-making skillsDegree in Management or training in team leading is a plus

Bengaluru, Karnataka, India

1.Managed a team of 25 people to generate leads on daily basis for interior requirements.2.End to end customer engagement Oversee day-to-day operation.3.Monitor team performance and report on metrics4.Motivate team membersDiscover training needs and provide coaching5.Listen to team members’ feedback and resolve any issues or conflicts.6.Recognize high performance and reward accomplishments.7.Encourage creativity and risk-taking Suggest and organize team building activities8.Proven work experience as a team leader or supervisor.9.In-depth knowledge of performance metrics.10.Good PC skills, especially MS ExcelExcellent communication and leadership skills.Organizational and time-management skillsDecision-making skillsDegree in Management or training in team leading is a plus

India

1. Handling inquiries, complaints, and providing assistance to customers. 2. Ensuring customers achieve their desired outcomes by using the product or service effectively.3.Quality Assurance : Monitoring and assessing customer interactions to maintain service standards.4. Gathering customer feedback to improve products or services.5. Communicating effectively to set realistic expectations and address customer needs.6. Setting the tone for a customer-centric culture and providing resources to support customer satisfaction efforts.7. Regularly reviewing feedback, analyzing data, and implementing strategies to enhance customer experience.8.Handling platforms like Facebook,Twitter and management grievance complaints and ensure the customer is retained by solving the complaints in realtime.9.Regularly checking on internal tickets and disposition to maintain the accuracy of the complaints received from customers.10.Handling credit and debit options that is been initiated from different team and the tickets are resolved on timely manner without any excess credit or debit done on the customer wallet.11.Maintaing the quality standards and regular quality checks done on the disposition tickets .

India

1.Create an Amazon seller to sell there products on Amazon.2.Helping them to choose a plan,Listing there own products on AmazonAdding the product description, images,price and other details requiredSelecting product category,product identification such UPC,EAN, or ISBN,Setting price and discounts, Inventory management, Shipping options,Product visibilityReview and submit the product on Amazon platform and also help them to get there products approved and go live on Amazon platform to sell their products.3. providing assistance to sellers on platforms like e-commerce websites or marketplaces. . Addressing inquiries related to product listings, order processing, account management, and resolving any issues or disputes that arise. Additionally, seller support representatives often offer guidance on platform policies, procedures, and best practices to help sellers optimize their selling experience. They may also collaborate with internal teams to escalate complex issues or suggest improvements to enhance seller satisfaction and platform performance.