In my role, I am responsible for Program Management and managing projects from initiation through execution and closure.• Monitor project progress throughout project life cycle, communicate project status effectively to senior management through reports, presentations and individual meetings• Build and provide direction to project teams, create and foster communication among team members• Manage kick- off meetings (multi geographical, multi vertical Fortune 1000 Global customers)• Customer Engagement – coordinating with Internal and external stake holders• Identify resource needs, constraints and inter-dependencies• Capture and manage project risks and issues and associated mitigation strategies• Monitor and control project budgets

My role is designed to bring value to the client organization through the convergence of all business functions involved.• Responsible for managing and executing IT delivery for a leading financial services firm• Ensure Client reporting, metrics, project management, Governance, Financial & legal compliance and business growth• Creation of Artifacts and participation in RFI and RFP process• Instrumental in identifying new opportunities through Innovation• Providing an effective business model in different situations which would suit the business needs

• Define requisite inputs to create pricing and cost estimates• Brainstorm and develop value messaging / value alignment in proposals/solution framework• Collaborate with the sales team to pitch the solution to the customer• Transition and operations stabilization. Participate in any transition activity• Improve the solution process by ensuring standards are developed • Providing simple and cost-effective solutions to customers in a complex and unstructured environment• Ability in striking perfect coordination with all involved stakeholders to ensure smooth delivery• Successfully leverage existing offerings and also play a vital role in new deal acquisitions, client presentations, visits, workshops etc. Also conceptualizing and creating collaterals for presentation/solution.• Strong understanding of global industry trends and developments, business, and technology issues that governs the decisions at the CXO level• Enhanced competence by identifying and driving business opportunities through account mining, developing solutions, transformational roadmaps, preparing reports; making recommendations to management, mentoring team members• Focuses sales efforts by investigating opportunities for existing accounts, and establishing new accounts by planning with sales and delivery teams• Understand and translate buyer requirements into a customized solution offering deal approach, solution plan, proposal and cost estimate leveraging standard process methods, deliverables and the right collection of offerings• Work with the Delivery team to understand operational nuances and translate the learnings to improve the solutions• Deal with multiple issues at the same time, able to maintain a constantly high level of alertness

• Maintaining all the Primary, Secondary and Operational Matrices as per SOW• Ensuring optimum utilization of resources to meet Gross Margin for the process.• Responsible for strategizing on key focus areas, business processes transition plans, employee development plans and future business vision for line of business. • Conducting weekly and Monthly business reviews for Order Remediation.• Closely involved with staffing and rostering as per forecast, shrinkage and client requirements• Responsible for maintaining Audit standards for the entire process• Planning and Conducting regular rewards and recognition for the team• Planning on FTE reduction as per contract and churn plan based on forecasted revenue• Preparing process budget and Revenue Projection on a monthly and quarterly basis

• Ensuring optimum utilization of resources to meet Gross Margin for the process• Preparing process budget and Revenue Projection on a monthly and quarterly basis• Transitioning and leading operations for back of the house and front of the house processes• Maintaining all the Primary, Secondary and Operational Matrices as per SOW• Responsible for strategizing on key focus areas, business processes transition plans, employee development plans and future business vision for line of business• Conducting weekly and Monthly business reviews for Order Remediation• Closely involved with staffing and rostering as per call forecast, shrinkage and client requirements• Responsible for maintaining Audit standards for the entire process• Planning and Conducting regular rewards and recognition for the team• Responsible for timely Attrition prediction to maintain appropriate staffing buffer to manage performance• Planning on FTE reduction as per contract and churn plan based on forecasted revenue• Successfully executed Bottom Quartile Management Program to achieve average handle time reduction and improvement in Net Promoter Score as per glide path commitments made to the client

• Leading and maintaining performance for a team of 16 Associates• Executing Quarterly performance conversations for all my Advisors• Maintaining Annual Attrition below 2.5% and monthly absenteeism below 2% respectively• Identifying Advisor skills and preparing customized development plans for them• Effective performance management through regular coaching sessions• Maintaining a 360-degree Coaching Dossier for self-assessment and Reviews• Giving process improvement inputs by maintaining regular VOC and VOA• Day to Day People Related Activities related to Payrolls, Career, Conflict management and Appraisals• Sole point of contact for 40 Retail stores in Australia• To work with Regional & Branch Managers to develop relationships & work as one team through weekly call-outs, regular escalation management & weekly conference calls with State and Territory Mangers• Share the pulse of the stores and key plans and offers with the team in Mumbai

• Leading Team of 18 Associates for Barclays Online Banking (UK)• Managing daily performance of the Team Members• Facilitating Communication between Mumbai and UK Operations• Managing leaves and absenteeism within the team and achieving shrinkage targets• Ensure adherence to CTQ parameters and 100% Compliance• Ensure monthly motivational activities are carried out across all Barclays’ process• Day to Day People Related Activities related to Payrolls, Career, Conflict management and Appraisals