Assistant Manager-Customer Relationship, Facility And Operations Management
Current• Led a team of 100+ facility management professionals to manage 400+ acres of township with 5000+ residents to deliver world class resident experience and achieving risk free status continuously • Created maintenance schedules and contract regular inspections of the building and building systems including but not limited to HVAC, Sprinkler, boiler and plumbing systems, elevator maintenance and fire and security alarm systems• Delivered robust customer experience by building and adopting standard operating procedure to ensure preventive maintenance, inspection and service schedules are performed timely and quick turnaround of problems is obtained• Negotiated with 30+ vendors and third-party service providers for maintenance contracts and warranties and achieved 20% savings on the budget• Conducted daily tours and inspect the facility noting problems and ensuring on-going quality improvement in maintenance operations including but not limited to work order follow-up and preventive maintenance• Established KPI’s to oversee and measure the performance and effectiveness of contracted vendor companies and identify continuous improvement opportunities to deliver savings• Built a successful team of 100+ in-house maintenance staff by helping in recruitment, performance management and mentoring• Developed and Maintained documents such as safety rules, regulations, and operating and maintenance instructions, blueprints, diagrams and procedure manuals• Supervised a team of 60+ janitors to maintain high level of cleanliness in the township and proving healthy living to residents• Provided general facility support to include workspace arrangements, furniture and supplies for IT and CRM office consisting of 500+ employees• Managed all facility vendor relations (contracts and negotiations) and served as a single point of contact for all facility related matters, safety and security and office and building access badge system management
