Manoj Devgaonkar Email & Phone Number

Pune, Maharashtra, India

• Led a team of 100+ facility management professionals to manage 400+ acres of township with 5000+ residents to deliver world class resident experience and achieving risk free status continuously
• Created maintenance schedules and contract regular inspections of the building and building systems including but not limited to HVAC, Sprinkler, boiler and plumbing systems, elevator maintenance and fire and security.
• Delivered robust customer experience by building and adopting standard operating procedure to ensure preventive maintenance, inspection and service schedules are performed timely and quick turnaround of problems is.
• Negotiated with 30+ vendors and third-party service providers for maintenance contracts and warranties and achieved 20% savings on the budget
• Conducted daily tours and inspect the facility noting problems and ensuring on-going quality improvement in maintenance operations including but not limited to work order follow-up and preventive maintenance
• Established KPI’s to oversee and measure the performance and effectiveness of contracted vendor companies and identify continuous improvement opportunities to deliver savings

Pune, Maharashtra, India

• Surveyed all assigned facilities based on an established grading program including the mechanical equipment, building shell, interior finishes, energy effectiveness, etc. and develop recommendations for improvements
• Sourced local services and goods needed to perform day to day operations through 3rd party suppliers. This includes scope of work definition, negotiations, writing contracts, obtaining necessary vendor set up forms.
• Ensured client satisfaction with Facility/Property Management by providing a seamless interface into account services; demonstrate leadership, responsiveness and creativity in delivering services
• Effectively managed critical Incidents – zero target for controllable incidents caused by vendors, employees, and missed preventive maintenance work
• Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance reviews

Pune, Maharashtra, India

• Led a team of 10 associates to generate new business opportunities in Pune circle
• Managed 100+ corporate accounts from deal finalization to end to end customer management
• Handled end to end customer relationship management for 1000+ customers and resolved critical queries within agreed upon service level agreements
• Managed online customer service portal to onboard new customers, offboard existing customers and billing