Manny Patel Email and Phone Number

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Responsible for all aspects of IT organization globally.

• Assigned as IT Infrastructure Manager to design/build a fare collections infrastructure for the Houston Metro Authority. Responsible for Fare Collections Infrastructure including network, telephony, software, application, service level agreement (SLA), customer satisfaction and budgetary in a 24x7 environment.• Held leadership for a $50 million budget, responsible for 25 direct reports, all strategic planning and managing all technology development projects, maintenance work, reporting functions, tactical planning, security architecture, server, application and software upgrades. • Project lead representing Infrastructure relocation from Houston to remote location including upgrading applications and all servers with complete Disaster Recovery.• Successfully lead and implemented VPN (hard token) from VPN (Soft token) and remediate audit finding (Sox compliance).

• Nine-year award-winning IT management career highlighted by increasingly responsible positions and assignments based on exemplary IT management leadership. Recipient of JPMorgan Chase Distinguished Service Excellence Award and several leadership awards for IT innovation and cost containment. Career highlights include:• Promoted to assume IT leadership for 7 offices in Houston, Arlington, Tempe, Springfield, Columbus, Troy and the Philippines for Retail line of business (Retail Branches (4000+), Telephone Banking, Loan servicing, credit card, auto loans, line of credit) to include infrastructure servers, network Maintenance/Stability (Cisco, VOIP and TCP/IP), telephony, production management, desktop, help desk, security administration, application, software development, database technologies (Access, Oracle, SQL reports and VB Scripts) and web design for custom build applications. • Led global rollout of standardized incident management process and best practices to support Bank One merger across North America, Europe, the Middle East, Africa and Asia Pacific. • Established and instituted a training program and incentive plan that reduced attrition rates by 15%.• Spearheaded the consolidation and migration of client support centers from Arlington, Tempe and Long Island to Houston.• Saved the company $325,000 by bringing third party vendor support in-house. • Implemented VPN and laptop deployment, eliminating dual desktop charges and saving the company $750,000.

• Recruited to provide IT leadership for three, 24/7 client support centers in Houston and India handling 360,000 calls monthly. • Led the implementation of a $4.3 million infrastructure upgrade to include new servers, telecommunication systems, application enhancements, route cause analysis, incident reporting, vendor sourcing, acceptance testing and quality assurance.• Successfully drove service reliability from 40% to 95%, and bestowed “Technical Leadership Award” two consecutive years.

IT Manager for Tishcon Corporation, Long Island, New York. Led total installation of a MAS 90 accounting system across 5 offices and 2 manufacturing plants in New York and Maryland. Managed IT team supporting 500+ users.