Manoj Jayakumar Email & Phone Number

Warsaw, Mazowieckie, Poland

Poznań, Wielkopolskie, Poland

- Providing first-line IT service desk support– Maintaining cross-team escalations and communication– Managing high priority software and network outages– Coordinating cross-team resolution efforts– Updating communication, managing bridge calls– Developing, updating and managing knowledgebases– Opening, updating and resolving incident and request tickets– Providing IT assistance via email, phone and remotely– Installing and troubleshooting hardware, peripherals and external components– Installing, updating and troubleshooting MS Office software– Installing, updating and troubleshooting customer-specific software– Managing software licenses, distribution lists and shared mailboxes– Working with Service Now, IPcenter and CASD– Working on remote desktops, Active Directory, TeamViewer, Bomgar– Working in MS Admin Centres for Office, Exchange, Azure, Endpoint, Sharepoint.

Cochin Area, India

• Major role as an L2 support Engineer• Configuration and Managing Linux server and client• Providing day-to-day technical support to employees for network infrastructure and internal client systems software and hardware.• Checking new hardware’s status for supporting the product• Effectively coordinating with filed engineers for resolving content related issues with minimum downtime Troubleshooting issues via Remote Technology Such as Remote desktop and Team viewer• Monitoring and updating Tickets (issues) through Incident management system.

Cochin Area, India

• Managed call flow and responded to technical support needs of customers.• Answered incoming calls from residential and small business customers.• Identified and solved technical issues with a variety of diagnostic tools.• Installed software modified and repaired hardware and resolved technical issues.• Remained up to date on the latest technologies and solutions applicable to company products.• Resolved customer issues in a clear, courteous and straightforward manner.

Master'S Degree, Computer Science

Masters in Computer Science from University of Lodz, Poland

Bachelor’S Degree, Computer Engineering