Manoj Kumar Kokkula Email & Phone Number

Malta

•Providing 1st line support at a Service Desk.•Installation and maintenance of Hardware and software. •Assist on network connections (ex: Patching).•Responsible of Microsoft 365 suite applications(Teams, planner).•Responsible for the Learning management Portal (TalentLMS with SSO integration).•Monitoring network flow from monitoring tool•Upkeep of Fixed Assets in the system•Support on-premise and remotely.•Upkeep of PABX phone system (change of extension, use of the software "Rainbow"•Active Directory management•Responsible of VMs and internet filtering (proxy).•Jira site admin for ticketing system.• Managing, monitoring and Restore testing in the backup system (Veeam). • Monitoring the entire I.T. Infrastructure including servers, virtual servers etc using Zabbix monitoring tools.• Employee on-boarding setting up of user accounts and access rights.• Revoking user access on employee’s termination or on job role changes. • Managing JIRA IT helpdesk for daily support tickets, assigning tickets to the appropriate employee and setting up new users on JIRA.• Software renewal related to the I.T. Infrastructure.• PABX management basic tasks such as new phone commissioning, hunting groups, pickups groups, etc.• Creating and maintaining technical procedures/documents to be used within the I.T. department.• Creating technical user guide procedures (Confluence).• Managing the SPAM filter, release and rejecting e-mails.• Manage exchange server including mailbox access.• Downloading CCTV footage as per police request.Skills: Microsoft Azure · Veeam · Atlassian Suite · Networking · Virtual Private Network (VPN)

Valletta, Malta

• Manage, support, and maintain external infrastructures• Provide support with various hardware and software• Manage Office 365 and Active Directory• Support networks and install serversSkills / Experience:Experience with Office 365Experience with Active DirectoryExperience in network infrastructure

Valletta, Malta

• First/Second line IT support for company internal users.• Installing, configuring, and troubleshooting user laptops, workstations, printers, mobile devices, and other office IT equipment• Configuring, administering, and updating Windows, MAC operating systems on user devices• Managing user device environment using user device management tools• Creating and managing user accounts in AD, Office 365, Exchange and other systems• Physical network related tasks (patching, device installation, ports assignment)• Server and network equipment installation and maintenance, cable patching in data centers and server rooms• Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning• Working closely with the facility and security teams to resolve security issues• Constant development and improvements of local IT infrastructure• Performing other duties, as asked by the manager, which are related to this position or IT infrastructure

San Gwann, Malta

•Providing 1st line support at a Service Desk.•Installation and maintenance of Hardware and software.•Assist on network connections (ex: Patching).•Upkeep of Fixed Assets in the system.•Support on-premise and remotely.•Active Directory management

Hyderabad, Telangana, India

•Maintenance of Computers.•Establishes and maintains network network performance.•Builds net configurations and connections.•Troubleshoots network problems.•Establishes networking environment by designing systemconfiguration and directing system installation.•Updates data servers and network equipment.

Master Of Science, Computer Science

Bachelor'S Of Technology, Computer Science