Manoj Patel Email & Phone Number

Bengaluru, Ka, In

Bangalore, Karnataka, In

Bangalore, Karnataka, In

 Built GNIS Business Services Wing with necessary Talent pool, tooling framework, partnership eco system & sales enablement model to cater select geographies, industry verticals and account spaces. The engaged seeding exercise included market intelligence, research review, 3 year strategic planning, marketing & brand establishment plan, productization & sales strategy, talent development, delivery strategy through partnered factory model, lab and CoE investments, RoI realization charter & governance, cost modelling & budgeting, presales, bid management & solutioning framework, and post sales service delivery framework for run state. Established successful new offerings such as SDN Consulting Services, Cloud Network Fabric engineering services, Unfied Communication Build & Transformation services, Managed Security Services, Security Operation Control Services, Network Virtualization Consulting Services, Cybersecurity Services, in the focussed market spaces through strategic partnerships, select product platforms & well rounded Service Wrap in Just-In-Time cost model. Architected & Implemented one of the largest Global ATM Transport Network in the emerging phase of ATM technology. Emerged from core Technology Background with necessary exposure to application development space.

Spearheading IT/ Telecom operations for establishment of BPO services in coordination with Alcatel and Cisco. Heading a team of 25 members for accomplishing company objectives. Instrumental in setting up Technology Support team in 3 parts MIS, Telecom, Dialer, with a team 7 engineers. Credited with the set up of BPO at Pune (C&W VoIP setup) and Mumbai with 96 operational seats and was fully equipped to run 120 seats and implementation of a diversified Telecom backbone. Rolled out data-centre facilities catering to the core equipment hosting needs. Efficiently managed a gamut of tasks viz; Deployment of Alcatel channel banks for access level calls delivery. Installation of Newbridge data Multiplexing boxes at Production Site & Telecom Facility.  Integration of call monitoring; call conferencing; Call barging & Call recording solutions. Implementation of XML streaming; SQL integration for business requirements.

 Played a key role in the following; Development of predictive dialing application on VOS Parity platform using dialogic voice Boards. Deployment of organized IT Support structure with internal skill based escalation mechanism. Development of Business Implementation strategy for IT in line with Business Transition process. Implementation & Integration of Crystal reports & SQL based MIS system.

Focussed on sales, delivery, legal, finance, marketing and strategic planning for the establishment. Company started with 2 ended with 65+ employees. Prime focus was on IT Network Services, including installation & support services for LAN, WAN, VSATs, Comsat satellite communication system, Cisco Routers, firewalls, L2/L3 Switches, Domain controllers, MS Exchange. Built reputed relationships with prime customers such as Amex, FICCI, Amway, Reliance etc.

Master Of Business Administration (Mba), Business Management And Telecom

Bachelor Of Science - Bs, Computer Science

Primary & Secondary Schooling, Primary & Secondary Schooling